Outbound Caller

Dialer (Outbound Caller) – Solar Installation (Australian Client)

Position: Dialer / Outbound Caller

Client: Australian Solar Installation Business

Location: Work from home

Shift Timing: Aligned with Australian business hours

Role Overview

We are seeking a proactive and articulate Dialer to join our team, supporting our Australian client in the solar installation sector. The ideal candidate will be responsible for making outbound calls to potential customers, introducing solar installation services, and generating qualified leads for the sales team. This is a remote position requiring excellent communication skills and the ability to work during Australian business hours.

Key Responsibilities

• Make outbound calls to prospective customers in Australia, introducing the company’s solar installation services.
• Explain the benefits of solar energy and how solar installations can lead to cost savings.
• Generate interest and set up appointments or leads for the sales team to follow up.
• Maintain and update customer inquiry databases and call logs accurately.
• Answer basic queries regarding solar products and services; escalate more complex questions to the relevant team.
• Meet daily/weekly targets for call volume and lead generation.
• Provide feedback on customer responses and market trends to the management team.

Qualifications & Skills

• 3+ years of experience in outbound calling, telecalling, or a similar role (experience in the solar or renewable energy sector is a plus).
• Excellent English communication skills, both verbal and written.
• Ability to clearly explain technical concepts and benefits to non-technical customers.
• Strong interpersonal and customer service skills.
• Willingness to learn about solar products and industry trends.
• Basic computer skills; experience with CRM or call management software is an advantage.
• Ability to work independently and manage time effectively.
• Flexibility to work during Australian business hours.

Preferred Attributes

• Previous experience working with Australian clients or in the energy/solar sector.
• Target-oriented mindset with a positive attitude.
• Strong organizational skills and attention to detail.

Benefits

• Opportunity to work with an international client in the growing renewable energy sector.
• Remote, work-from-home flexibility.
• Training on solar products and industry best practices.
• Performance-based incentives