OSS Co-Ordinator

Job Title: OSS Co-Ordinator

Location:

Job Summary:

We are looking for a proactive and dedicated OSS Co-Ordinator to manage and oversee on-site support services (OSS) operations across Chennai and Bangalore locations. The role involves close coordination with superiors, HR, and project teams to ensure seamless execution of customer projects, manpower planning, and operational excellence at multiple sites.

Key Responsibilities:

• Coordinate with superiors to gather customer project forecasts and plan upcoming projects accordingly.
• Arrange and manage manpower demand on a project-wise basis, ensuring optimal resource utilization.
• Support HR in training new joiners, including organizing training sessions at offsite factory locations when required.
• Monitor OSS movement for site transfers and maintain up-to-date records of DRI (Designated Responsible Individual) site assignments.
• Coordinate with HR to track and manage long-absent employees; support site teams in managing employee attendance and availability.
• Facilitate entry access for employees in coordination with HR and customer CM site teams.
• Liaise with Head Office (HO) and superior management for budget allocation and procurement of ESD aprons, slippers, and other safety/utility items.
• Coordinate spare documentation activities with site PMs (Project Managers); manage spare parts rework and localization needs in coordination with HO if required.
• Maintain skill validation trackers; ensure all DRI employees pass CM certification validations on time as per customer requirements.
• Monitor overtime hours for senior DRIs; identify opportunities to optimize manpower by utilizing resources from other sites to avoid excessive workload.
• Attend OSS-related meetings at CM sites and resolve operational issues promptly.
• Identify high-performing DRIs, highlight their performance to HR and top management, and support recognition initiatives.
• Drive employee engagement activities to improve retention and reduce attrition rates.
• Collaborate with technical teams to address site-specific technical challenges and ensure compliance with customer standards.
• Support project managers in tracking project milestones, preparing status reports, and resolving on-site technical or operational bottlenecks.
• Assist in technical documentation preparation, including process flow documents, SOPs, and quality compliance records.
• Participate in project reviews, audits, and customer interactions to ensure operational readiness and compliance.
• Maintain continuous communication with cross-functional teams to ensure smooth execution of all OSS and project activities.

Required Skills & Qualifications:

• Bachelors degree in engineering, Management, or related field.
• Minimum 310 years of experience in OSS/project coordination roles in a manufacturing or technical service environment.
• Strong interpersonal and coordination skills with the ability to manage multiple stakeholders.
• Good understanding of manpower planning, site operations, and employee engagement strategies.
• Basic technical understanding of site equipment, spares, and ESD requirements.
• Proficiency in MS Office (Excel, PowerPoint, Word) and project tracking tools.
• Ability to handle site visits and travel between Chennai and Bangalore as required.
• Excellent communication and problem-solving skills.
• Strong organizational and time management capabilities.

Key Attributes:

• Proactive and self-motivated.
• Strong leadership and team management skills.
• Flexible and adaptable to dynamic operational needs.
• High commitment to compliance, quality, and safety standards.

  Role & responsibilities

Preferred candidate profile

Male Only

EMAIL:

fayas.k@wipropari.com