OSM Infrastructure Support Professional

Key Responsibilities
Install, configure, and maintain Oracle Service Management (OSM) infrastructure, including servers, databases, and related components.Monitor system performance, capacity, and availability to ensure optimal operation of OSM environments.Perform regular maintenance, upgrades, and patching of OSM systems to minimize downtime.Provide L2/L3 support for OSM infrastructure, diagnosing and resolving complex technical issues.Analyze logs, performance metrics, and system alerts to identify root causes of incidents.Coordinate with development teams, vendors, and stakeholders to resolve critical issues.Optimize OSM infrastructure for scalability, reliability, and performance.Implement best practices for system configuration, backup, and disaster recovery.Conduct capacity planning to support business growth and new service rollouts.Work closely with application developers, network engineers, and other IT teams to ensure seamless integration of OSM with other systems.Document system configurations, processes, and troubleshooting procedures for knowledge sharing.Provide training and guidance to junior team members.Develop scripts and automation tools to streamline repetitive tasks and improve operational efficiency.Identify opportunities for process improvements and implement solutions to enhance system reliability.Ensure OSM infrastructure complies with organizational security policies and industry standards.Implement security patches and updates to protect systems from vulnerabilities.Required Qualifications

Education: B.E./B.Tech. in Computer Science, Information Technology, Electronics, or a related discipline.
Experience: 4-8 years of experience in IT infrastructure support, with at least 3 years working on Oracle Service Management (OSM). Proven experience in managing Linux/Unix-based systems.

• Ansible
• Python
• Selenium
• Shell Script
• WebLogic