ORM Manager

As the Online Reputation Management Lead, your main responsibility will be overseeing the development and execution of strategies to protect and enhance the online reputations of clients. This role necessitates a deep understanding of reputation management practices, social media analytics, and proficiency in using Sprinklr to monitor and manage brand sentiment. The ideal candidate will have a strategic mindset, excellent analytical skills, and experience in handling crisis situations. **Key Responsibilities:** - Develop and implement comprehensive ORM strategies to enhance and protect clients" online reputations. - Utilize Sprinklr for social listening, monitoring, and managing brand sentiment across various digital platforms. - Identify potential reputation risks and develop crisis management plans to address and mitigate negative online content or reviews. - Collaborate with the content team to create positive and engaging content that enhances the client's online presence. - Analyze social media and online reviews to provide actionable insights and regular performance reports to clients. - Serve as the primary point of contact for clients, providing regular updates and addressing any concerns or queries related to ORM. - Work closely with other departments, such as marketing, PR, and customer service, to ensure a cohesive approach to managing online reputation. - Train and mentor junior team members on best practices in ORM and effective use of Sprinklr. - Stay updated with the latest trends and best practices in online reputation management and social media analytics. **Qualifications Required:** - Bachelor's degree in Marketing, Communication, Business, or related field. - Minimum of 4 years of experience in Online Reputation Management or related field. - Proficiency in using Sprinklr or similar social media management tools. - Strong analytical skills and the ability to interpret social media data effectively. - Excellent communication and client management skills. - Proven experience in crisis management and developing effective strategies to enhance online reputation. The company's additional details were not provided in the job description.,