129 Sprinklr Jobs

About The Role Skill required: Delivery - Sprinklr Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 800,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.A social media management tool for enterprises. It provides social media marketing, social advertising, content management, collaboration, advocacy and social media monitoring for large enterprises. What are we looking for? Social Media Monitoring & Analytics Social Media Marketing Campaigns Sprinklr Social Media Research Listening & monitoring Owned performance Paid Social & campaign analytics Commitment to quality Ability to work well in a team Written and verbal communication Agility for quick learning Adaptable and flexible Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

Job Description Are You Ready to Make It Happen at Mondel?z International Join our Mission to Lead the Future of Snacking. Make It Possible. We are looking for a Web Developer / Digital Expert - Employer Branding to join our Global Talent Attraction team. This person will be responsible for managing and optimizing our career site as the central hub for talent engagement. Will combine technical expertise in CMS, SEO, UX/UI, and analytics with an understanding of employer branding to deliver a seamless, engaging, and high-performing candidate experience. The ideal candidate is tech-savvy, data-driven, and creative, with 2-5 years of experience in web development, digital marketing, or career site management. They should have strong skills in website optimization, reporting, and digital platforms, and be comfortable collaborating with HR, Marketing, and IT teams to enhance our global employer brand presence continuously About the Role: While the external job posting will carry the title Web Developer - Employer Branding (to maximize market visibility & alignment with industry-specific nomenclature for Designation), the internal designation for this role will be Digital Expert - Talent Attraction, as part of the Global Employer Branding team. This small but mighty team is growing. We are responsible for the Employer Brand of MDLZ and have three functions: create and maintain the brand, support our business units with quality support, service and tools and create inspiring global campaigns to raise awareness and create interest with quality candidates. In this role, you'll be at the forefront of optimizing our career site for performance and engagement . You'll leverage your strong understanding of SEO principles and content management systems (CMS) to maximize organic traffic and ensure a seamless user experience. Ultimately, you'll play a vital role in building a data-driven and technologically advanced employer branding strategy. Career Site Management & Optimization: Manage and optimize the user experience (UX) and user interface (UI) of our career site to attract and engage job seekers. Implement A/B testing and analyze website analytics to identify areas for improvement and increase conversion rates (applications). Collaborate with IT and marketing teams to ensure the career site is technically sound and aligned with overall branding. Ensure the career site content is up-to-date, accurate, and aligned with our employer brand messaging. Manage the requests for content creation such as landing pages and blogs. AI Chatbot Visibility Optimization: Research and implement strategies to optimize content for increased visibility in AI chatbot search results Stay up-to-date on the latest trends and best practices in AI-powered search. Papirfly Platform Management: Become the subject matter expert (SME) for our Papirfly platform , ensuring its effective use for creating and distributing branded employer branding materials. Train and support internal teams on using Papirfly to create consistent and high-quality content. Optimize Papirfly templates and workflows to streamline content creation and distribution. Sprinklr Platform Optimization & Management: Design, build, and maintain insightful dashboards in Sprinklr to track key employer branding metrics (e.g., brand sentiment, employee advocacy, competitive analysis). Analyze Sprinklr data to identify trends, insights, and opportunities to improve our employer branding efforts. Become the internal expert on Sprinklr's capabilities and best practices for employer branding. Develop and deliver training programs for internal teams on how to effectively use Sprinklr to monitor brand sentiment, engage with content, and identify potential brand ambassadors. Work with the Sprinklr support team to troubleshoot issues and implement updates. Digital Experience Strategy & Innovation: Develop and implement a digital experience strategy that aligns with our employer branding goals. Stay up-to-date on the latest digital trends and technologies and identify opportunities to innovate our digital presence. Conduct user research and gather feedback to continuously improve the digital experience. Work with internal teams to integrate employer branding into all relevant digital touchpoints. Internal Team Empowerment: Develop and deliver training programs for internal teams on how to effectively leverage our digital tools and strategies to promote our employer brand. Provide guidance and support to internal teams on using Papirfly, Sprinklr, and other digital tools. Ideal Candidate Profile - Web Developer / Digital Expert (Employer Branding) Education: Bachelor's in Computer Science, IT, Digital Media, or Marketing. Certifications in SEO, UX/UI, or CMS platforms are a plus. Experience: 2-5 years in web development, career site management, or digital marketing. Highly preferred to have Hands-on with CMS platforms (Phenom, Workday, Sitecore, Drupal, WordPress, AEM). Exposure to SEO, UX/UI, and analytics tools (Google Analytics, Sprinklr). Experience in e-commerce, digital agencies, HR tech, or corporate branding preferred. Sweet Spot: Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary At Mondel?z International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as , and biscuits , and chocolate candy and gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than80countries and we sell our products in over150countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast. Mondel?z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Talent Management Human Resources

Your Role We are seeking a skilled and customer-focused Sprinklr Platform Consultant to join our team. The ideal candidate will have hands-on experience in configuring and optimizing the Sprinklr platform to drive positive business outcomes for enterprise clients. This role involves working directly with customers to implement and enhance Sprinklrs CCaaS Omnichannel, social media, and Contact Center Intelligence & Automation capabilities. In this role you will play a key role in: Configure and customize the Sprinklr platform to meet client-specific business needs and use cases. Collaborate directly with customers to ensure full utilization of Sprinklrs CCaaS Omnichannel, Social Media, and Contact Center Intelligence & Automation features. Proactively identify opportunities for platform optimization and deliver in-platform solutions to maximize value realization. Document and communicate best practices, configuration guides, and solution designs. Provide ongoing support and consultation as part of managed services or professional services engagements. Work cross-functionally with internal teams including product, engineering, and customer success to ensure seamless delivery. YOUR PROFILE Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform. Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel, Social Media and Contact Center Intelligence & Automation Platform Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform. 3 - 5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry 3 - 5 years Experience in Enterprise Software consulting and/or technical configuration. Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform. Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel, Social Media and Contact Center Intelligence & Automation Platform Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform. 3 - 5 years experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry 3 - 5 years Experience in Enterprise Software consulting and/or technical configuration. WHAT YOU"LL LOVE ABOUT WORKING HERE You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have the opportunity to learn on one of the industry"s largest digital learning platforms, with access to 250,000+ courses and numerous certifications. Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

The Role Join Kyndryl as a Social Data Analyst where you will unlock the power of data to drive strategic decisions and shape the future of our business. As a key member of our team, you will harness your expertise in social listening and analytics, business fundamentals, and communication to uncover valuable insights and transform raw data through social tools and secondary research into rigorous visualizations and compelling stories. In this role, you will have the opportunity to work closely with our field marketers, customer partners and accounts team as part of a top-notch team. You will dive deep into vast datasets, unraveling the mysteries hidden within, and discovering trends and patterns that will revolutionize our stakeholders understanding of their customers landscapes. Armed with your advanced analytical skills, you will draw compelling conclusions and develop data-driven insights that will directly impact their decision-making processes. Your role goes beyond traditional data analysis. You will be a trusted advisor, utilizing your social domain expertise, critical thinking, and consulting skills to unravel complex business problems and translate them into innovative solutions. Your proficiency in cutting-edge social tools and techniques will empower you to gather, explore, and prepare data ensuring it is primed for analysis, business intelligence, and insightful visualizations. Collaboration will be at the heart of your work. As a Social Data Analyst at Kyndryl, you will collaborate closely with cross-functional marketing teams, pooling together your collective expertise to gather, structure, organize, and clean data. Together, we will ensure the data is in its finest form, ready to deliver actionable insights. Your unique ability to communicate and empathize with stakeholders will be invaluable. By understanding the business objectives and success criteria of each project, you will align your data analysis efforts seamlessly with our overarching goals. With your mastery of business valuation, decision-making, project scoping, and storytelling, you will transform data into meaningful narratives that drive real-world impact. At Kyndryl, we believe that data holds immense potential, and we are committed to helping you unlock that potential. You will have access to vast repositories of data, empowering you to delve deep to determine root causes of defects and variation. By gaining a comprehensive understanding of the data and its specific purpose, you will be at the forefront of driving innovation and making a difference. If you are ready to unleash your analytical ability, collaborate with industry experts, and shape the future of data-driven decision making, then join us as a Data Analyst at Kyndryl. Together, we will harness the power of data to redefine what is possible and create a future filled with limitless possibilities. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others. Required Skills and Experience 8-10 years of experience in social listening and analytics space. Excellent experience in social listening tool (Sprinklr or similar platforms) and analytics skills Excellent overall problem-solving, analytical, and critical-thinking skills Communication and presentation skills, with the ability to convey complex data insights to both technical and non-technical audiences Ability to manage multiple projects simultaneously, while maintaining a high level of attention to detail Preferred Skills and Experience Degree in a quantitative discipline, such as industrial engineering, finance, or economics Knowledge of social platforms (blogs, forums, new media etc) and tools and programming languages (e.g. Boolean, Python, R, or SQL) for query building within the tool or secondary research Professional certification related to social listening and analytics

About The Role Job Title:Sprinklr Analyst Skills, Experience & Education Required Skills: Sprinklr platform configuration and implementation Customer interaction solutions across IVR, Email, Chat, SMS, Social Media Integration of Sprinklr CXM with enterprise systems Experience with CCaaS platforms and orchestration tools Hands-on experience with Voice and Non-Voice channel solutioning Strong analytical, problem-solving, and communication skills Preferred Skills: (blank) Roles & Responsibilities Design and implement customer interaction solutions using Sprinklr across multiple channels Configure Sprinklr platform and integrate with enterprise systems Act as subject matter expert for Sprinklr in CCaaS transformation projects Collaborate with cross-functional teams to deliver AI-powered customer experience enhancements Participate in pre-sales activities including RFP responses and solution presentations Stay current with Sprinklr training and certifications Apply design thinking and business process optimization in customer service projects Additional Details Opportunity to work on innovative projects with global clients Exposure to advanced customer experience technologies Collaborative and inclusive work environment with career growth potential Qualification Experience Minimum of 3 year(s) experience is required in implementing Sprinklr solutions and customer service transformation projects. Education Bachelors Degree in Commerce or equivalent Certification Sprinklr certification (preferred)

About The Role Job Title - GN - SONG - MT - Marketing Automation B2C (Braze) - Senior Manager Management Level: 6-Senior Manager Location: Pune, PDC3B Must-have skills: Sprinklr Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of the team, you will drive the following Conduct marketing, email, social media, web, SEO/SEM, BTL and display advertising campaigns assessment and provide recommendations on optimizing the campaigns and develop use cases to improve utilization. Plan and Design new campaign strategies and strategizing marketing plans across all channels and devices based on campaign performance and insights. Gather business requirements, design process & solution for implementation of marketing and advertising solutions/ tools. Conduct vendor assessment and clients MarTech/AdTech capability assessment. Provide recommendations on optimizing the MarTech/AdTech stack and develop use cases to improve utilization of existing MarTech/AdTech stack. Identify, scope and partner with technology solution providers and marketing agencies to deliver the best solution meeting the needs of our clients. Strong project management skills:ability to mobilize and organize across multiple stakeholders (client and internal) and projects. Develop and manage a team of digital marketing platform specialists by managing key tasks like work allocation, time management, project SME support, hiring, training etc. Aside from client delivery, the selected candidate will also drive business development efforts and thought leadership in the digital marketing platform space. Bring your best skills forward to excel at the role: Partner and team with technology solution providers and marketing agencies to deliver the best solution meeting the needs of our clients. Strong understanding of Marketing processes, operating model, marketing & Advertising technologies, and integrations with other technologies Proficient in research and analysis, identify new opportunities, develop solutions, and end-to-end ownership of proposals. Ability to establish and build on working relationships effectively. Ability to solution and budget projects/ engagements for clients Experience in working with middle to senior management levels within existing organization / client organizations. Strong experience in shaping and driving engagements and ability to lead teams independently. Ability to work effectively in a remote, virtual, global, fast paced, and unstructured environment. Ability to learn new and understand new tools/solutions. Contribute to offering development skills to identify areas of growth related to specific skills, platforms, assets etc. that contribute to enhancing the offering. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 14 to 16 Years Educational Qualification: Minimum 15 Years of Education

About The Role Job Title - Marketing Automation B2C Senior Manager (Sprinklr) | The Strategy & Consulting Global Network Song Practice | Marketing Transformation Management Level :06 - Senior Manager Location:Delhi / Mumbai /Pune/ Bangalore / Gurgaon / Hyderabad Must have skills: Digital Marketing, B2C marketing, social marketing, Sprinklr Marketing Good to have skills: Customer Experience Management, digital Marketing and strategies, social media marketing, design and implement Campaign Management/MarTech/AdTech solutions Job Summary : The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing, Sales and Service, Commerce. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting business metrics in a positive manner You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of the team, you will drive the following Unlock the Power of Customer Experience with Sprinklr Marketing & MarTech Solutions Join our Strategy & Consulting GN-Song team, where we partner with leading global clients to transform customer engagement across sales, service, and marketing. As a Senior Manager, you will play a strategic role in designing, implementing, and optimizing Sprinklr Marketing solutions while driving broader MarTech and AdTech initiatives Roles & Responsibilities: Lead the implementation and optimization of Sprinklr Marketing, leveraging its AI-driven automation for campaign execution, content planning, and omnichannel engagement. Integrate Sprinklr Social Listening with marketing platforms (Adobe Experience Cloud, Salesforce Marketing Cloud, Unica, and CDPs) to create data-enriched, sentiment-driven campaigns that enhance personalization and engagement. Utilize Sprinklrs AI-powered Social Listening to analyze consumer sentiment, monitor brand perception, and extract actionable insights, feeding them into marketing automation workflows for real-time campaign optimization. Assess marketing performance across email, social media, SEO/SEM, digital advertising, and web analytics, leveraging AI and predictive analytics to refine strategies. Develop and execute omnichannel campaign strategies, ensuring insights from social listening influence content creation, audience segmentation, and media spend allocation. Advise clients on MarTech/AdTech stack optimization, ensuring seamless integration between Sprinklrs Unified CXM platform and leading marketing automation tools for end-to-end campaign orchestration. Design AI-driven customer engagement frameworks, leveraging Sprinklrs (or other equivalent) real-time consumer insights to trigger contextual marketing actions across digital channels. Collaborate with cross-functional teams and ecosystem partners (technology providers, marketing agencies, and internal stakeholders) to drive scalable and insight-driven marketing solutions. Drive business development and thought leadership, shaping client proposals and identifying new opportunities that leverage Sprinklrs Social Listening and Marketing capabilities in conjunction with enterprise MarTech ecosystems. Professional & Technical Skills: - Must To Have Skills: Understanding MarTech/AdTech Platforms and integrations - Strong understanding of customer experience management and marketing automation - Cross functional collaboration - Campaign automation, content planning, Sprinklr marketing & Social Listening Additional Information: Proven working experience (12+ Years) in digital marketing and in delivering marketing solutions, particularly within the industry (E-Commerce, CPG, Telecom, Healthcare etc.) Strong understanding of marketing, marketing technologies and ability to apply technology know-how to better how our clients reach out to their customers. Proficient with implementation of MarTech platforms and experience of AdTech platforms, Data visualization platforms and Cloud Platforms Deliver and execute on technical design solutions, customizing where required, using Adobe Experience Cloud or Salesforce Marketing Cloud Strong understanding of data structures and hands on experience on Mar-tech tools such as Adobe campaign, Marketo, Adobe Journey Optimizer, Adobe Experience Platform, Pega decisioning, SFMC Strong experience in leading and managing email, social media listening, and/or display advertising campaigns. Experience in optimizing landing pages and user funnels. Experience with A/B and multivariate experiments Strong knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Adobe analytics, WebTrends, SEMRush, etc.) Working knowledge of ad serving tools Experience in setting up and optimizing PPC campaigns on all major search engines Ability to use insights for campaign and strategy optimization About Our Company | Accenture Qualification Experience: Minimum 12 year(s) of experience is required Educational Qualification: Bachelor + MBA

About The Role Job Title - GN - SONG - Service - Genesys Senior Manager Management Level: 6-Senior Manager Location: Bengaluru Must-have skills: Genesys Contact Center Implementation Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs Industry Experience :Experience & Specialization in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources. Understand market and customer challenges: Create business case and strategic transformation roadmap based on industry & market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice , Digital (SMS, Email, Chat etc.) , WFM, Predictive Routing and Analytics applications Proactively identifying customer needs through a functional and technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & Solution experience: Use Genesys Architect/Composer/Designer, Genesys WFM, Pointillist , Genesys Cloud Models , Genesys Predictive Routing and Engagement. Your experience counts! MBA from a tier 1 institute A minimum 12 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Digital (SMS, Email, Chat etc.) applications solutioning Experience in leveraging Genesys product suite to automate customer service processes, enhance CX/AX & provide value based outcomes Whats in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 14 to 16 Years Educational Qualification: Minimum 15 Years of Education

About The Role Job Title - Marketing Automation B2C Senior Manager (Sprinklr) | The Strategy & Consulting Global Network Song Practice | Marketing Transformation Management Level :06 - Senior Manager Location:Delhi / Mumbai /Pune/ Bangalore / Gurgaon / Hyderabad Must have skills: Digital Marketing, B2C marketing, social marketing, Sprinklr Marketing Good to have skills: Customer Experience Management, digital Marketing and strategies, social media marketing, design and implement Campaign Management/MarTech/AdTech solutions Job Summary : The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing, Sales and Service, Commerce. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting business metrics in a positive manner You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of the team, you will drive the following Unlock the Power of Customer Experience with Sprinklr Marketing & MarTech Solutions Join our Strategy & Consulting GN-Song team, where we partner with leading global clients to transform customer engagement across sales, service, and marketing. As a Senior Manager, you will play a strategic role in designing, implementing, and optimizing Sprinklr Marketing solutions while driving broader MarTech and AdTech initiatives Roles & Responsibilities: Lead the implementation and optimization of Sprinklr Marketing, leveraging its AI-driven automation for campaign execution, content planning, and omnichannel engagement. Integrate Sprinklr Social Listening with marketing platforms (Adobe Experience Cloud, Salesforce Marketing Cloud, Unica, and CDPs) to create data-enriched, sentiment-driven campaigns that enhance personalization and engagement. Utilize Sprinklrs AI-powered Social Listening to analyze consumer sentiment, monitor brand perception, and extract actionable insights, feeding them into marketing automation workflows for real-time campaign optimization. Assess marketing performance across email, social media, SEO/SEM, digital advertising, and web analytics, leveraging AI and predictive analytics to refine strategies. Develop and execute omnichannel campaign strategies, ensuring insights from social listening influence content creation, audience segmentation, and media spend allocation. Advise clients on MarTech/AdTech stack optimization, ensuring seamless integration between Sprinklrs Unified CXM platform and leading marketing automation tools for end-to-end campaign orchestration. Design AI-driven customer engagement frameworks, leveraging Sprinklrs (or other equivalent) real-time consumer insights to trigger contextual marketing actions across digital channels. Collaborate with cross-functional teams and ecosystem partners (technology providers, marketing agencies, and internal stakeholders) to drive scalable and insight-driven marketing solutions. Drive business development and thought leadership, shaping client proposals and identifying new opportunities that leverage Sprinklrs Social Listening and Marketing capabilities in conjunction with enterprise MarTech ecosystems. Professional & Technical Skills: - Must To Have Skills: Understanding MarTech/AdTech Platforms and integrations - Strong understanding of customer experience management and marketing automation - Cross functional collaboration - Campaign automation, content planning, Sprinklr marketing & Social Listening Additional Information: Proven working experience (12+ Years) in digital marketing and in delivering marketing solutions, particularly within the industry (E-Commerce, CPG, Telecom, Healthcare etc.) Strong understanding of marketing, marketing technologies and ability to apply technology know-how to better how our clients reach out to their customers. Proficient with implementation of MarTech platforms and experience of AdTech platforms, Data visualization platforms and Cloud Platforms Deliver and execute on technical design solutions, customizing where required, using Adobe Experience Cloud or Salesforce Marketing Cloud Strong understanding of data structures and hands on experience on Mar-tech tools such as Adobe campaign, Marketo, Adobe Journey Optimizer, Adobe Experience Platform, Pega decisioning, SFMC Strong experience in leading and managing email, social media listening, and/or display advertising campaigns. Experience in optimizing landing pages and user funnels. Experience with A/B and multivariate experiments Strong knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Adobe analytics, WebTrends, SEMRush, etc.) Working knowledge of ad serving tools Experience in setting up and optimizing PPC campaigns on all major search engines Ability to use insights for campaign and strategy optimization About Our Company | Accenture Qualification Experience: Minimum 12 year(s) of experience is required Educational Qualification: Bachelor + MBA

About The Role Skill required: Marketing Operations - Social Media Strategies Designation: Digital Mktg Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designMarketing strategy for social media and emerging marketing channels that facilitates community building, engagement, and customer experience. Strategy includes understanding of key audience segments, business and marketing opportunities, campaign and supporting content development, role of channel, and measurement. What are we looking for? Communication:Excellent written and verbal communication skills for effective collaboration with teams and stakeholders.Problem-Solving:Ability to troubleshoot scheduling issues and adapt to changing priorities.Technical Knowledge:Basic understanding of SEO, content performance tracking, and platform best practices.Experience:2-4 years in social media management, content scheduling, or a related role, ideally in a corporate or agency setting. Skills: Proficient in social media platforms (Facebook, Instagram, Twitter, LinkedIn) and scheduling tools (e.g., Hootsuite, Sprinklr, Buffer).Attention to Detail:Strong attention to detail, with the ability to manage multiple tasks and deadlines. Roles and Responsibilities: Content Scheduling & Publishing:Manage the scheduling and publishing of approved content across platforms (Facebook, Instagram, Twitter, LinkedIn) using tools like Hootsuite, Sprinklr, or Buffer. Ensure content is posted at optimal times to maximize reach and engagement.Publishing Calendar Management:Support in managing the content calendar, ensuring its updated across brands and campaigns. Adjust the calendar to accommodate regional, seasonal, or time-sensitive changes and avoid content overlap.Content Review & Quality Control:Review content for accuracy, ensuring it aligns with brand guidelines and is free from errors (spelling, grammar, visuals). Maintain consistency across all platforms in terms of tone, messaging, and imagery.Collaboration with Teams:Work closely with internal teams and market leads to coordinate real-time content requests. Ensure all posts align with campaign goals and regional requirements.Conflict Management & Scheduling Optimization:Identify and flag potential scheduling conflicts or gaps in the content calendar, and suggest alternatives. Collaborate with content creators, designers, and community managers to resolve conflicts and maintain a consistent content flow.SEO & Tagging Best Practices:Ensure all posts are tagged with relevant hashtags, mentions, and metadata to increase visibility and discoverability. Stay updated on platform-specific SEO and tagging best practices to optimize post performance.Performance Tracking & Insights:Assist in tracking content performance (likes, shares, comments, impressions) and provide insights for continuous improvement. Regularly review engagement metrics and collaborate with content teams to optimize future posts.Social Media Trends & Platform Updates:Keep up with the latest social media trends, features, and algorithm updates. Provide recommendations on how to adapt content strategies for better engagement and reach.Ad-Hoc Support:Provide support for general content-related tasks and assist in the creation or adaptation of content when needed. Help with campaign adjustments as they arise. Qualification Any Graduation

About The Role Skill required: Delivery - Social Media Monitoring & Analytics Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations.Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-market and operating efficiently at scale.We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses.Act of monitoring and Analyzing Social Media activities, including opportunity analysis & initiatives definition, roadmap formulation & vendor selection, social intelligence technologies, business intelligence, and service set-up & management. What are we looking for? Strong understanding of social media platforms and social analytics / ad platforms Primary skillset should be storytelling, social insight generation and presentation with 1-3 years of experience Experience in social listening and sentiment analysis Ability to draw relevant insights from data and visualize them on slides Good PowerPoint Skills Excellent communication skills (verbal and written) Ability to understand the business context Experience of working with onshore teams Strong team player and excellent problem-solving skills Ability to work in a global collaborative team environment Attention to detail and ability to work in high pressure environment Proficient in social listening and sentiment analysis, trend identification and translating data into actionable insights. Familiarity with platforms like Dash social, Talkwalker, Sprinklr, Brandwatch and Hootsuite preferred Up to date on social media platforms and reporting suite (Facebook, Instagram, Pinterest, TikTok etc.) GA4, Looker, SQL/Python experience good to have Strong knowledge of digital marketing and customer analytics preferred Experience in CPG, Retail, Beauty preferred Roles and Responsibilities: Understand audience behavior and preferences through data analysis. Benchmark performance against competitors to identify opportunities or threats Create regular reports and dashboards to share performance trends, identify what s working, and highlight areas of concern Track KPIs like engagement rate, reach, impressions, follower growth, click-through rates, and conversions across platforms In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Sprinklr Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will perform maintenance, enhancements, and/or development work, contributing to the overall success of the projects. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with team members to analyze, design, and develop software solutions.- Participate in code reviews and provide constructive feedback.- Troubleshoot and debug software applications to ensure optimal performance.- Stay updated with industry trends and technologies to enhance skills.- Assist in mentoring junior team members to foster growth and development. Professional & Technical Skills: - Must To Have Skills: Proficiency in Sprinklr.- Strong understanding of software development lifecycle and methodologies.- Experience with agile development practices.- Hands-on experience in designing and implementing scalable software solutions.- Knowledge of cloud technologies and services.- Good To Have Skills: Experience with social media management platforms. Additional Information:- The candidate should have a minimum of 3 years of experience in Sprinklr.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Job Title: Sprinklr Senior Manager - Strategy & Consulting Global Network Management Level: 06 Senior Manager Location: Bangalore/Gurgaon Must have skills: Sprinklr Unified CXM, Customer Service Operations Good to have skills: Omnichannel self-service/IVR, Omni-Channel Orchestration Routing, Cloud contact center technologies Job Summary :As a Manager in the Strategy & Consulting Global Network SONG Practice, you will be responsible for designing, building, and implementing strategies to enhance business performance using Sprinklr Unified CXM solutions. Your typical day will involve working with clients to solve customer-facing challenges in sales, service, and marketing, and developing solutions to meet those requirements. Roles & Responsibilities: Understand market and customer challenges:Create business cases and strategic transformation roadmaps based on market trends. Promote and provide Sprinklr Unified CXM solutions to customers:Collaborate with the Sprinklr Ecosystem including product demonstrations, partner training assistance, pricing strategies, documentation, and client engagement. Drive partner support activities:Focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/status reporting, problem-solving, and conflict management. Act as a subject matter expert on Sprinklr Unified CXM:Provide expertise on CCaaS transformation client projects across the entire delivery lifecycle. Professional & Technical Skills: Must have skills:Proficiency in Sprinklr Unified CXM, experience in customer service operations, and contact center channels. Strong understanding of customer service operations concepts and principles. Experience in implementing omnichannel self-service/IVR and omni-channel orchestration routing. Experience in developing and maintaining customer service applications using Sprinklr solutions. Experience in debugging and troubleshooting customer service applications. Knowledge of solution designs that include integrations between Sprinklr and 3rd party solutions for CRM, such as Salesforce and Adobe. Experience with cloud contact center technologies ranging from IP telephony, intelligent routing, workflow automation, self-service, workforce optimization, outbound engagement, social media engagement, digital (DX), unified communications (UC), and analytics. Additional Information: The ideal candidate will possess a strong educational background in business administration or a related field, along with a proven track record of delivering impactful solutions using Sprinklr Unified CXM. This position is based at our Bangalore or Gurgaon office. About Our Company | Accenture Qualification Experience: Minimum 12+ years of experience is required Educational Qualification: MBA from a tier 1 institute

About The Role Skill required: Delivery - Social Media Monitoring & Analytics Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations.Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-market and operating efficiently at scale.We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses.Act of monitoring and Analyzing Social Media activities, including opportunity analysis & initiatives definition, roadmap formulation & vendor selection, social intelligence technologies, business intelligence, and service set-up & management. What are we looking for? Strong understanding of social media platforms and social analytics / ad platforms Primary skillset should be storytelling, social insight generation and presentation with 3-5 years of experience Experience in social listening and sentiment analysis Ability to draw relevant insights from data and visualize them on slides Good PowerPoint Skills Excellent communication skills (verbal and written) Ability to understand the business context Experience of working with onshore teams Strong team player and excellent problem-solving skills Ability to work in a global collaborative team environment Attention to detail and ability to work in high pressure environment Proficient in social listening and sentiment analysis, trend identification and translating data into actionable insights. Familiarity with platforms like Dash social, Talkwalker, Sprinklr, Brandwatch and Hootsuite preferred Up to date on social media platforms and reporting suite (Facebook, Instagram, Pinterest, TikTok etc.) GA4, Looker, SQL/Python experience good to have Strong knowledge of digital marketing and customer analytics preferred Experience in CPG, Retail, Beauty preferred Roles and Responsibilities: Understand audience behavior and preferences through data analysis. Benchmark performance against competitors to identify opportunities or threats Create regular reports and dashboards to share performance trends, identify what s working, and highlight areas of concern Track KPIs like engagement rate, reach, impressions, follower growth, click-through rates, and conversions across platforms In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

About The Role Skill required: Delivery - Social Media Monitoring & Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations.Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-market and operating efficiently at scale.We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses.Act of monitoring and Analyzing Social Media activities, including opportunity analysis & initiatives definition, roadmap formulation & vendor selection, social intelligence technologies, business intelligence, and service set-up & management. What are we looking for? Strong understanding of social media platforms and social analytics / ad platforms Primary skillset should be storytelling, social insight generation and presentation with 3-5 years of experience Experience in social listening and sentiment analysis Ability to draw relevant insights from data and visualize them on slides Good PowerPoint Skills Excellent communication skills (verbal and written) Ability to understand the business context Experience of working with onshore teams Strong team player and excellent problem-solving skills Ability to work in a global collaborative team environment Attention to detail and ability to work in high pressure environment Proficient in social listening and sentiment analysis, trend identification and translating data into actionable insights. Familiarity with platforms like Dash social, Talkwalker, Sprinklr, Brandwatch and Hootsuite preferred Up to date on social media platforms and reporting suite (Facebook, Instagram, Pinterest, TikTok etc.) GA4, Looker, SQL/Python experience good to have Strong knowledge of digital marketing and customer analytics preferred Experience in CPG, Retail, Beauty preferred Roles and Responsibilities: Understand audience behavior and preferences through data analysis. Benchmark performance against competitors to identify opportunities or threats Create regular reports and dashboards to share performance trends, identify what s working, and highlight areas of concern Track KPIs like engagement rate, reach, impressions, follower growth, click-through rates, and conversions across platforms In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

As a Account Development Specialist you will be driving the demand development process within Siemens Process Automation Software. By applying marketing automation platforms to sales outreach processes and campaign workows, you drive follow-through of campaigns that support our customer audiences and journeys, drive engagement and help to achieve business goals. Key Responsibilities: Drive Demand: In alignment with marketing, sales and industry solution experts, you will use customers buyers journey to architect innovative multi-touch engagement programs. Develop derivative campaign content (i.e. LinkedIn, email, etc.) designed to generate awareness, shift perceptions, and acquire net-new marketable contacts Create nurturing programs: orchestrate nurturing tactics to follow-through across a network of contributors and customers to develop leads and convert MQLs to SQLs by working in Salesforce daily Works directly with selling teams to identify, penetrate, and cultivate new business opportunities. Execution of new business strategies will include research, cold calling, social selling and advanced qualification. Set meetings, track activity and proactively update selling teams on next steps for new and developing opportunities. Analyze demand development performance: Develop the metrics and analyze demand development data to drive future marketing decisions, optimize outreach strategy, and data quality Optimize for success: contribute to continuous campaign performance monitoring and corresponding KPI-driven optimization, with reporting to internal customers on regular basis Work with industry strategy directors and sales to identify high value prospects (e.g. LCB unqualified opp sheet) Use Sales Enablement Campaigns to understand offerings, personas, and G2M strategy Prospect target companies using email, LinkedIn and email automation/social selling strategies Apply demand generation activities (i.e. webinars, gated assets etc.) to engage with and qualify MQLs Marketing responsible for adding marketing-led tactic campaigns to parent campaign Demand developers responsible for adding sales-led tactic campaigns to parent campaign Add Leads/Inquiries to SFDC, allocate to campaign membership Add suspect opportunities to SFDC: assign Field Sales to own opportunity and add selling team members (e.g. technical resource) to opportunity Schedule qualification calls and provide detailed notes on the suspect opportunities in SFDC Implement use of SFDC dashboards to provide performance analytics, data quality (e.g. lead aging, suspect opp aging reports, campaign tactics/tagging field) Implement and follow-through on nurturing programs (e.g. e-nurturing and telephone nurturing) campaigns or tactics Demand development pipeline dashboards presentations in Sales Meetings (12 month rolling pipeline report looking at entire funnel inquiries -> MQLs -> suspect opp -> closed business) Qualifications: You hold a degree in marketing, computer science, communication, or a comparable subject area In addition, you bring demonstrated ability in marketing and communication, with focus on CRM and B2B To bridge the gap between communications, marketing, and sales in a complex software driven ecosystem you need an affinity to IT and data in general You have understanding of a marketing funnel and how to align communication campaign strategies with customer journeys You have proven understanding of the B2B buying process and how to implement strategies to generate and nurture leads, drive interest, and accelerate the purchase process Experience with targeting and segmentation You bring analytical tendencies with a natural curiosity to measure, test, learn, and iterate in order to get the best results possible. Furthermore, you have proven experience in campaign performance analysis and working with industry tools and analytics packages (especially Eloqua, Adobe Analytics, Sprinklr) Superior Communication Skills: You are fluent in English and are able to explain complex topic in an engageable way. Additional languages are welcome Be a reliable partner: You are a teammate who delivers results on time and in high quality Flexible Work: You have experience working with global and remote teams and are willing work in an agile environment

About the Role We are looking for a strategic and hands-on Marketing & Media Manager to join Eli Lilly Indiau2019s marketing team. This role sits at the intersection of brand strategy, consumer insight, media planning, and performance marketing, helping shape and scale purposeful campaigns that build both brand equity and business results. The ideal candidate brings a strong foundation in marketing thinking and media planningu2014from understanding consumer journeys and insight mining to designing omnichannel campaigns and driving brand KPIs. You will act as a key collaborator to cross-functional teams, ensuring that our science translates into compelling, compliant storytelling across digital platforms. Key Responsibilities Brand & Marketing Strategy - Translate brand goals into marketing and communication strategies grounded in deep understanding of the consumer & caregiver - Partner to craft big ideas and breakthrough narratives & campaigns that differentiate and drive relevance. - Apply marketing frameworks (e.g. segmentation, brand archetypes, JTBD) to sharpen positioning and messaging. Integrated Campaign Development - Plan and execute full-funnel campaigns across digital and offline touchpoints like print, TV and OOHu2014awareness, education, engagement, and activation. - Bring a channel-first mindset to contentu2014tailoring messaging for offline & digital media be it search, social, video, influencers, CTV, native, and more. - Ensure tight cross-functional alignment across all phases of the patient journey. Media Strategy & Performance Marketing - Own media planning and buying across digital, social, video, search, display, CTV, and content partnerships. - Monitor and optimize performance KPIs (CPV, CTR, ROAS, cost per lead), budget pacing, and platform mix. - Collaborate with agencies and internal analytics to build measurement frameworks and experimentation plans (A/B tests, lift studies, etc.). Stakeholder & Partner Management - Serve as a marketing lead with agency partners, martech platforms, influencers, and internal cross-functional teams (Legal, Med, Regulatory). - Lead internal approvals with clarity and compliance, ensuring timely rollout of campaigns. Digital & Martech Innovation - Champion the use of martech platforms like Sprinklr, Veeva, Salesforce, Google Analytics, and Looker Studio for insight-driven decision making. - Stay ahead of digital trends, from AI-powered personalization to programmatic video, and bring innovative pilots to the table. What We Are Looking For: - 8u201310 years of experience in marketing and media roles, preferably from a blend of advertising & media agency, consumer marketing and digital-first backgrounds (FMCG, healthcare, agency, or new-age D2C). - Solid grounding in marketing strategy, brand storytelling, campaign design, and omnichannel planning. - Proven success in managing large-scale campaigns and optimizing media performance. - Familiarity with regulated marketing environments or willingness to learn and adapt. - Strong communication, collaboration, and project ownership skills. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form () for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lillyu00A0does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Social Media Lead - Enterprise Job Level/ Designation M2 / AGM Function / Department Enterprise / Marketing Location Mumbai Job Purpose 1. Strategy & Planning Develop and execute a robust social media strategy for the enterprise business. Manage the annual/quarterly social content calendar aligned to campaigns, launches, events, and business priorities. Ensure consistent brand voice and messaging across all digital channels. 2. Content & Engagement Drive organic and paid campaigns across LinkedIn, Meta, Twitter/X, YouTube, and other relevant platforms. Collaborate with brand, product, and other teams to develop engaging, B2B-focused content. Monitor engagement and ensure timely response to queries and conversations for ORM management Social listening across platforms Social media collaboration for marquee events and other customer engagement events across clusters 3. Analytics & Reporting Track and report on social KPIs (reach, engagement, leads, conversions, share of voices, leads through social campaigns) Own social media listening, competitor benchmarking, and campaign effectiveness analysis. Provide insights to optimize performance across organic and paid initiatives. 4. Paid Social Media Management Manage and optimize paid social campaigns to achieve lead generation and brand awareness objectives. Manage Influencer campaigns, to drive engagement and lead generation Collaborate with media agencies/partners for performance tracking and ROI measurement. 5. App & Digital Analytics Oversee analytics for digital assets, including but not limited to enterprise section in Vi app, tracking downloads, engagement, retention, and funnel performance. Work with product and analytics teams to improve user experience through insights. 6. Governance & Best Practices Ensure compliance with brand, legal, and regulatory guidelines on social media content Drive adoption of best practices in social media management and digital analytics. Core Competencies, Knowledge, Experience 8-10 years of experience in Social Media Marketing. B2B preferred Expertise in social media management, analytics, paid social and app analytics Prior experience in executing influencer campaigns in B2B Lead Gen competency from both organic and paid campaigns Must have technical / professional qualifications MBA in Marketing Certifications in digital and social media marketing Industry: IT-ITES, ecommerce, telecom Knowledge of MarTech stack integration with social and analytics. Knowledge of reporting and tracking social analytics, including social listening Exposure to tools like sprinklr, Hubspot, GA , Adobe analytics and paid features of Linkedln etc Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

You should have proven work experience in digital marketing with a focus on content marketing, social media marketing, and paid media campaigns. Your responsibilities will include developing and implementing social media strategies across various platforms such as Facebook, Instagram, YouTube, and Twitter. You will be managing all social media accounts to ensure consistent brand messaging, high-quality content, and prompt responses to customer queries. Your role will involve analyzing social media metrics and gaining insights from market and customer behavior using tools like Sprinklr. You will also be responsible for effectively managing paid media campaigns, ensuring on-time execution, regular monitoring of campaign performance, and optimization to improve campaign results. Having a data-driven mindset is essential for this role, as you will be required to analyze key performance indicators (KPIs) and use insights to optimize campaigns. You should have a working knowledge of Google AdWords, Google DV360 Platform, and Meta Ads Manager. Collaboration with internal teams and digital media agencies to achieve brand objectives is a key aspect of this position. Identifying growth opportunities and collaborating with cross-functional teams are important aspects of this role. Strong communication skills and the ability to manage multiple projects simultaneously are necessary skills for this position. Proficiency in website analytics tools, specifically Google Analytics 4, is also required. A solid understanding of SEO principles, keyword research, and content optimization will be beneficial for this role.,

Relocation Assistance Offered Within Country Job Number #167988 - Mumbai, Maharashtra, India Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core valuesCaring, Inclusive, and Courageouswe foster a culture that inspires our people to achieve common goals. Together, let&aposs build a brighter, healthier future for all. Title: Senior Analyst Brief introduction - Role Summary/Purpose: Join our analytics team at Colgate-Palmolive, where youll focus on social media and eCommerce data. Use your analytical skills to monitor risk, track trends, measure campaign effectiveness, and provide insights that help us improve our digital presence and online customer experiences. This is a collaborative, hands-on role where you&aposll need to be great at social media, digital analytics, and managing data. Plus, strong communication with stakeholders is key! Responsibilities: Monitor, analyze, and report on brand reputation, risks, sentiment, influencer activity, and the effectiveness of social media campaigns across multiple digital channels. Support senior management by providing risk and issue reports with key metrics and insights for strategic decisions. Support internal teams on social media and digital data management, driving continuous process improvements and automation. Generate and deliver clear, data-driven reports either directly or from eCom lead (eg: from 3rd party sources CIQ or Profitero) using visualization tools in Looker Studio / DOMO / Sigma to communicate key findings, trends, and actionable recommendations. Collaborate with global and local teams to deliver data solutions, integrate media performance data, and support advanced analysis using Snowflake, GA4 - extracts from relevant 3rd party platforms to provide to Analytics Partners for Marketing Mix Modeling, A/B tests, etc. Stay up to date on relevant data privacy regulations (such as General Data Protection Regulation - GDPR) and ensure compliance in all digital and data activities. Work on different datasets & systems (Marketing, Customers, Product masters, Finance, Digital, Point of Sales) and link the business rationales to develop & support Insights and Analytics Build & support standard Business evaluation Trackers & Dashboards per agreed to SLAs and respond to ad hoc requests for reporting and first level analysis Data Quality and Sanity is essential so validating the data, trackers and dashboards is prime Communicate and coordinate with Divisions and subsidiaries as part of investigation and resolution of discrepancies You will engage with Business teams in Corporate, Divisions, Hub (Cluster of Countries) and countries to understand business requirements and collaborate on solutions Work with Internal Analytics teams & Information technology teams to learn and advance on developing sustainable and standard reporting trackers Partner with external data vendors to ensure timely data availability with appropriate data sanity With constantly evolving business environment, you will find out different ways to tackle the business problem through Analytical solutions (Data transformation, Data Visualization, Data Insights) Required Qualifications: Graduate in Mass Media, Management Studies, Data Science, Business Analytics, Marketing, or a related field. Minimum 2-3 years experience working in Data Insights / Analytics role Proficient with social media management/monitoring tools and digital analytics platforms; strong Excel and Google Workspace skills. Should have worked in a client facing / stakeholder management role to understand business needs and draw hypothesis Working knowledge of consumer packaged goods industry Ability to Read , Analyze and Visualize data Effective Verbal & Written Communication for Business engagement Excellent presentation/visualization skills Preferred Qualifications: Knowledge of Data Transformation tools - R/Python, Snowflake Working knowledge of visualization tools like Tableau, DOMO, Lookerstudio, Sigma Created/worked on automated Insights solution Worked on Competition Intelligence solutions like Emplifi, Brandwatch, Sprinklr, Talkwalker, Synthesio, Profitero, Stackline, SEMrush, SimilarWeb, Salesforce Marketing Cloud Understanding of Colgates processes, and tools supporting analytics (for internal candidates) Willingness and ability to experiment with new tools and techniques Good facilitation and project management skills Our Commitment to Inclusion Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. Show more Show less

As the Online Reputation Management Lead, you will play a crucial role in safeguarding and enhancing the online reputations of our clients. Your primary responsibility will be to develop and execute strategies that effectively manage brand sentiment, utilizing your expertise in reputation management practices and social media analytics. A key tool you will be utilizing is Sprinklr, which will assist you in monitoring and managing brand sentiment across various digital platforms. Your strategic mindset and excellent analytical skills will be put to the test as you work on developing comprehensive ORM strategies aimed at enhancing and protecting clients" online reputations. In addition, you will be expected to identify potential reputation risks and create crisis management plans to address and mitigate any negative online content or reviews that may arise. Collaboration with the content team is essential, as you will work together to create positive and engaging content that contributes to enhancing the client's online presence. Your role will also involve analyzing social media and online reviews to derive actionable insights and provide regular performance reports to clients. Client interaction is a significant part of this role, as you will be the primary point of contact for clients, providing updates and addressing any concerns or queries related to ORM. Furthermore, you will collaborate closely with other departments like marketing, PR, and customer service to ensure a cohesive approach to managing online reputation. In addition to your responsibilities, you will be tasked with training and mentoring junior team members on best practices in ORM and the effective use of Sprinklr. It is essential to stay updated with the latest trends and best practices in online reputation management and social media analytics to ensure the effectiveness of your strategies. Your four years of experience in this field will be invaluable as you take on this challenging yet rewarding role as the Online Reputation Management Lead.,

Skill required: Marketing Operations - Social Media Strategies Designation: Digital Mktg Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designMarketing strategy for social media and emerging marketing channels that facilitates community building, engagement, and customer experience. Strategy includes understanding of key audience segments, business and marketing opportunities, campaign and supporting content development, role of channel, and measurement. What are we looking for Communication:Excellent written and verbal communication skills for effective collaboration with teams and stakeholders.Problem-Solving:Ability to troubleshoot scheduling issues and adapt to changing priorities.Technical Knowledge:Basic understanding of SEO, content performance tracking, and platform best practices.Experience:2-4 years in social media management, content scheduling, or a related role, ideally in a corporate or agency setting. Skills: Proficient in social media platforms (Facebook, Instagram, Twitter, LinkedIn) and scheduling tools (e.g., Hootsuite, Sprinklr, Buffer).Attention to Detail:Strong attention to detail, with the ability to manage multiple tasks and deadlines. Roles and Responsibilities: Content Scheduling & Publishing:Manage the scheduling and publishing of approved content across platforms (Facebook, Instagram, Twitter, LinkedIn) using tools like Hootsuite, Sprinklr, or Buffer. Ensure content is posted at optimal times to maximize reach and engagement.Publishing Calendar Management:Support in managing the content calendar, ensuring its updated across brands and campaigns. Adjust the calendar to accommodate regional, seasonal, or time-sensitive changes and avoid content overlap.Content Review & Quality Control:Review content for accuracy, ensuring it aligns with brand guidelines and is free from errors (spelling, grammar, visuals). Maintain consistency across all platforms in terms of tone, messaging, and imagery.Collaboration with Teams:Work closely with internal teams and market leads to coordinate real-time content requests. Ensure all posts align with campaign goals and regional requirements.Conflict Management & Scheduling Optimization:Identify and flag potential scheduling conflicts or gaps in the content calendar, and suggest alternatives. Collaborate with content creators, designers, and community managers to resolve conflicts and maintain a consistent content flow.SEO & Tagging Best Practices:Ensure all posts are tagged with relevant hashtags, mentions, and metadata to increase visibility and discoverability. Stay updated on platform-specific SEO and tagging best practices to optimize post performance.Performance Tracking & Insights:Assist in tracking content performance (likes, shares, comments, impressions) and provide insights for continuous improvement. Regularly review engagement metrics and collaborate with content teams to optimize future posts.Social Media Trends & Platform Updates:Keep up with the latest social media trends, features, and algorithm updates. Provide recommendations on how to adapt content strategies for better engagement and reach.Ad-Hoc Support:Provide support for general content-related tasks and assist in the creation or adaptation of content when needed. Help with campaign adjustments as they arise. Qualification Any Graduation

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities: Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills: Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information: An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience:4-8 years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Role & responsibilities Required Skills: Proven experience in analytics delivery, insights generation, and project execution. Strong project management, stakeholder engagement, and resource allocation capabilities. Hands-on experience with people management, quality assurance, and demand planning. Roles and responsibilities Role - Analytics Delivery lead Location - Mumbai - MDC2C (Vikhroli), Gurgaon - DD5, Bengaluru - BDC10B Work Model - Hybrid (3 days in a week) Shift - 12 pm to 9 pm (Should be flexible) Team Size - 13 FTEs Regions - All Global regions Target Orgs - Consumer insights companies, Media Agencies, (ex- Omnicorn, etc.) Travel requirement - May include international travel (Poland, Mexico, Malasia - collaborate with these onshore teams) Key Responsibilities: Lead and manage delivery across multiple analytics workstreams including Digital Analytics, Social Media Analytics, SEO, Consumer Insights, Reporting, and Dashboarding. Oversee end-to-end delivery of analytics outputs such as reports, presentations (PPTs), and dashboards. Drive actionable insights through deep dives into consumer behavior and trends. Coordinate cross-functional analytics initiatives with a preference for candidates having knowledge in Social Media Analytics. Preferred Tools & Platforms: Experience with consumer insights and social listening tools like Kantar Track, Talk walker, and Hootsuite. Proficiency in at least 3 to 4 analytics tools is required. Required Skills: Proven experience in analytics delivery, insights generation, and project execution. Strong project management, stakeholder engagement, and resource allocation capabilities. Hands-on experience with people management, quality assurance, and demand planning.

JR: R00213925 Experience: 12-14Years Educational Qualification: Any Degree ---- Job Title - GN - SONG - Service - Sprinklr Manager Management Level: 7-Manager Location: Bengaluru, BDC7A Must-have skills: Client Counseling Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help in promoting and providing Sprinklr Unified CXM solutions to customers :Collaborate with the Sprinklr Ecosystem including product demonstrations, partner training assistance, pricing strategies, documentation, and client engagement. Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Act as a subject matter expert on Sprinklr Unified CXM :providing expertise on CCaaS transformation client projects across the entire delivery lifecycle. Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing Omnichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience with Sprinklr Unified CXM. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) Contribute to client RFP by crafting and delivering engaging presentations , facilitating detailed technical workshops, assisting in RFPs, and executing Proofs of Concept (POC) to showcase Sprinklr solutions and their alignment with customer needs. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of solution designs that include integrations between Sprinklr and 3rd party solutions for CRM, such as Salesforce and Adobe Experience with Cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Functional and hands-on experience in Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Sprinklr Service solutions. Experience in leveraging Sprinklr product solution to automate customer service processes like Interaction Service enhancement, Agent experience. Reporting etc. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree