ORM Manager

Role Overview: As an ORM Manager, your role involves managing our brands" online reputation on various platforms. Your responsibilities will go beyond writing or posting reviews; you will be focused on building trust, handling customer feedback effectively, and ensuring a positive brand image across all digital touchpoints. Key Responsibilities: - Monitor and manage brand reviews on marketplaces, Google, social media, and other online platforms. - Develop strategies to improve brand reputation and increase genuine customer feedback. - Coordinate with customer service and marketing teams to address negative feedback efficiently. - Track competitor reputation and provide actionable insights. - Generate monthly reports on reputation score, customer sentiment, and review performance. - Collaborate with internal teams to maintain a consistent brand tone and customer experience. Qualifications Required: - Minimum of 2-3 years of experience in online reputation management, preferably in the e-commerce industry. - Strong communication and customer-handling skills. - Proficiency in review management tools, Google My Business, and social media monitoring. - Ability to analyze feedback and translate it into actionable strategies. - Positive attitude, detail-oriented, and proactive approach. Please note: This job is full-time and requires in-person work. (Note: No additional details about the company were provided in the job description.),