Order To Cash Process Associate

Job Description

Are you ready for a new beginning? We need your talent, knowledge and dedication to better our world with biology. Our purpose points the way In Novonesis, we know that solutions rooted in biology can help solve humanity s biggest challenges. Since we began more than a century ago, this has been our guide. It s how weve gotten so far. And it s how well impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. We re here to better our world with biology. How You ll Make an Impact: Second-Line Support: Provide expert-level troubleshooting for order-to-cash system, solution, and process issues, including but not limited to e-commerce and EDI (Electronic Data Interchange) integration. Cross-Functional Coordination : Collaborate with regional Customer Service & Logistics teams, Product and Process Owners, SAP functional teams, and Salesforce development teams to identify, escalate, and resolve issues effectively. Documentation : Accurately document identified issues, resolution steps, and ongoing fixes to create a reliable knowledge base. Optimization : Provide actionable insights and recommendations to Product and Process Owners for process, solution, and system optimization. Propose innovative ideas for new processes, tools, or systems to improve operational efficiency and customer satisfaction. Stakeholder Communication : Maintain clear and consistent communication with stakeholders, providing regular updates on issue resolution performance and progress. What You ll Bring to the Team: To succeed in this role, you should have: Strong Knowledge of Order-to-Cash Processes : A solid understanding of the end-to-end order-to-cash workflows and their importance in supply chain operations. Technical Expertise : Working knowledge of SAP SD (Sales and Distribution) and Salesforce is essential for success in this position. Exceptional Communication Skills : Ability to collaborate effectively with colleagues at all levels of the organization and clearly convey technical concepts to non-technical stakeholders. Analytical Mindset : A strong analytical approach paired with curiosity to investigate and resolve complex issues. Solution-Oriented Attitude : A pragmatic and proactive mindset to navigate challenges and uncertainties with a focus on achieving effective outcomes. Why Join Us? Contribute to meaningful projects that drive operational excellence and customer satisfaction. Work in a collaborative and inclusive environment where innovation is encouraged. Gain exposure to cutting-edge systems and processes in a global supply chain setting. Opportunity for professional growth and development within a dynamic organization. Technical Expertise Good working knowledge of Microsoft Tools Must have Knowledge on MS Excel in combing and analyzing data. Awareness of ERP tools. (eg - SAP, Oracle etc) Education Bachelor s degree in engineering/ science/ commerce Proficiency in spoken and written English is required. Experience 0-2 years of professional experience. Proficient in SAP and Microsoft Excel , with strong skills in data analysis. Hands-on experience with Salesforce is highly desirable. Demonstrated ability to take ownership and drive tasks independently. Strong understanding of cross-functional business processes . A self-starter with a proactive attitude and a willingness to learn new skills. Comfortable working in a new team setup and open to rotational shifts . Good working knowledge of Microsoft Office tools (Word, PowerPoint, Outlook, etc.). Could our purpose be yours? Then apply today! At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV. Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status. Want to learn more? Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com Not the right fit for you? Even if this job isnt the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away. Stay alert: Avoid recruitment scams At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following: Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process. Novonesis does not make employment offers without conducting interviews with candidates. If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.