Job
Description
About The Role
Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do? Key Duties and Responsibilities:
Manages and execute Order to Cash Collection process.Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoicesProvide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions. Provide quality, cost effective service while looking at ways to contribute to process improvement in collections.Ownership over the accounts receivable subledger and supporting with month-end close.May provide ad-hoc analyses and summaries of information as requested. Provide resolutions/assistance for email and voice channels.Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction")Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? Specific Skills and ExperiencesGraduate of finance-related or business course; Accounting graduate an advantageAt least 6 months related working experience in B2B collection process or equivalent fields;Experience in any of skills below is preferred but not required. Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability) Experience in any accounting ERP (Oracle, SAP, etc.)Able to communicate well in English for verbal and written forms.Analytical and fact-based decision-makerAbility to quickly identify issues and risks and provide recommendations.Experience in team interactions and facilitationSSC, BPO experience an advantage but not required;Able to perform analysis of data and tasks of medium to high complexity.Working Conditions Moderate to no travel depending on project involvement.Work hours at night.Overtime and On-Call may be required.Client holidays are observed instead of Philippine or local holidays.
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelinesYour expected interactions are within your own team and direct supervisorYou will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignmentsThe decisions that you make would impact your own workYou will be an individual contributor as a part of a team, with a predetermined, focused scope of workPlease note that this role may require you to work in rotational shifts
Qualification Any Graduation
