Order To Cash Capability Manager

Mondelez

8 - 10 years

25 - 30 Lacs

mumbai

Posted:3 days ago| Platform:

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Skills Required

supply chain order management o2c manager internal audit sap customer service continuous improvement downstream logistics otc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are You Ready to Make It Happen at Mondel z International

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will be party of AMEA Order to Cash function, driving process, and capability excellence for Order to Cash; which includes Order Capture, Order Fulfilment, and Invoicing Processes & Systems.

How you will contribute

You will:

Be the subject matter expert who will work closely with the markets OTC on process enhancements.
One point of contact to the OTC teams, understanding their process pain points, propose solutions to simplify, automate and standardize the process.
Support and drive AMEA OTC functional agenda in collaboration with the global and enterprise towers.
Implement necessary input, in-process and output metrics, scorecards and KPI s to ensure success tracking. Drive improvement plans for key KPIs (No Touch, CFR and OTIF). Excel customer service metrics and targets, service levels, efficiency, sustainability, business, sales.
Work with cross functional teams to bring better efficiency and process enhancements.
Measure performance across Order to Cash and collaborate with the countries to identify & implement continuous improvement opportunities to increase performance and reduce the number of touches to orders & invoices.
Ensuring the correct process, systems & capability within Order to Cash as well as customer collaboration framework to best serve our customers.
Lead Sustainability Plan for OTC processes, including ongoing training, assessment, internal audit and reviews.
With Strong Knowledge of foundational supply chain related processes across the end to end supply chain, ready to step in with coaching, counsel and training to reinforce good business practices and processes.
Partnership with Accenture on delivering best in class Order to Cash management.
Support S4 Hana requirements and discussions as voice of AMEA markets.

Career Experience Required:

Bachelor s degree
Strong Knowledge of foundational supply chain related processes across the end-to-end supply chain (at least 8yrs)
Experience working with remote and multi-country teams.
Experience in Continuous Improvement and managing projects
Working knowledge and experience in end to end Order to Cash business processes
Knowledge of SAP OTC and interfaces to Trade Management, Sales Management and APO
Knowledge of emerging technologies and solutions in response to downstream data extremely helpful.
Able to influence, negotiate and apply commercial acumen
Fluent in English.
Min 8-10 years experience in General/Basic Background in Functional Area
Min 5-8 years experience in Order to Cash
Experience in Change and Execution Management

No Relocation support available

Business Unit Summary

Job Type

Regular

Order Management (OTB)

Customer Service & Logistics