Job Description

The function of the Order Processing Associate is to support the Sales Force with processing all order-related customer inquiries within the framework and in compliance with the companys processes. The function ensures customer satisfaction through efficient order processing and communication with customers and business partners. It is customer-oriented and process-driven. The job requires good SAP knowledge, excellent communication between departments, and a very high standard of quality to meet the various policies, regulations, and guidelines. Responsibilities Responsibilities Manage purchase order information (POI) via SFDC. Create timely sales orders via SAP after obtaining technical and commercial clarification. Issuing PI and OC must follow SOX compliance (Sarbanes-Oxley) Communicating with subsidiaries, trading partners and customers regarding order content, deadlines and, if necessary, postponements Collaborate with master data, export control, supply chain, and manufacturing teams to fulfil orders efficiently. Create and apply for export documents, permits for international processing (L/C, Carnet etc.) and internal approval documents (compliance) Archive of all order-related documents Process of customer and order-specific data for reporting purposes Require to work on two shifts. Qualifications Qualifications and Skills B. Com/M. Com/MBA/BBA or any relevant qualification highly preferred Minimum two years or more relevant working experience Experience in sales operations-related jobs. Experience with international business is of benefit. Sense of quality and details. Solution-oriented and process-driven. Ability to analyse and resolve problems before escalating to the next level Microsoft Office (Excel, Word, PowerPoint, etc) Experience in OTC domain, operating SAP and CRM (SFDC), preferably order management. Excellent written and verbal communication skills Self-motivated and team player Preferably previous experience in a multinational company. Language: English