Order Processing Associate

We are seeking a detail-oriented and proactive Order Processing Executive to manage the end-to-end order processing cycle, ensuring timely and accurate handling of customer orders. This role requires coordination across departments such as sales, logistics, inventory, and customer service to deliver a seamless customer experience.

We are looking for a candidate, sincere, focused approach, with long term commitment for mutual growth.

1. Receive and process customer orders
2. Verify order details, pricing, availability of products, and customer information.
3. Ensure that orders are entered accurately into the order management system.
4. Release order to Foreign Manufacturers and receive the Lead time in coordination with sales team.
5. Coordinate with bank on PBG, EMD, OEM payments and other banking related doc for Orders.
6. Respond promptly to customer inquiries, order modifications, returns, and cancellations.
7. Custom clearance
8. Liaise with shipping teams to ensure timely picking, packing, and dispatch of orders.
9. Generate and manage shipping documents (invoices, packing slips, delivery notes).
10. Monitor shipments and update customers on delivery status.
11. Provide after-sales support and resolve order-related complaints in coordination with the customer service team.
12. Work closely with sales, logistics, finance, and procurement teams.
13. Help ensure smooth end-to-end order lifecycle from order receipt to final delivery and invoicing.
14. Payment Follow-ups
15. Audit Reports

Nature of Job:

1. Focused on managing and executing day-to-day order processing tasks.

2. Tasks often need to be completed quickly and accurately to meet delivery commitments and maintain customer satisfaction.

3. Frequent interaction with internal teams (sales, logistics, accounts) and external stakeholders (customers, shipping partners).

4. Expected to handle order issues like delays, stockouts, wrong shipments, or cancellations with professionalism.

Desired Candidate Profile

1. 13 years of experience in order processing, sales support, or logistics

2. Proficiency in MS Office (Excel, Word);

3. Strong attention to detail and accuracy.

4. Excellent communication and interpersonal skills.

5. Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.