Bruker India is looking for enthusiastic and motivated individuals to join our Apprenticeship Training Program under the National Apprenticeship Program . The Apprenticeship Trainee/s will be based in various locations (Bengaluru, Hyderabad, Kolkata, Mumbai, New Delhi) in India. This is a unique opportunity to kick-start your career with hands-on training in cutting-edge technologies and business operations. The duration for the apprenticeship program is 12 months. There are various opportunities within the different functions. These include : Helpdesk (Bengaluru) Order Management (Bengaluru) Business Analyst (Mumbai) Field Service (Hyderabad, Kolkata, New Delhi) Technical Sales Support / Sales Process Associate (SPA) (Bengaluru) Importantly, please indicate the following points in your resume : State your function/s of interest (Eg. Field Service/ Order Management etc) and reason for the selection Describe your career vision in less than 100 words Where is your base location As an Apprenticeship Trainee at Bruker India, you will: Learn and Grow: Gain hands-on experience and receive guidance from industry experts in a supportive learning environment. Contribute to Projects: Participate in real-world assignments that align with Bruker s mission to drive innovation and discovery. Develop Skills: Enhance your technical and professional competencies through structured training and mentorship. Collaborate: Work with cross-functional teams to understand end-to-end processes in Bruker India s operations. Why Join Us Industry Exposure: Get trained on advanced technologies and real-world business processes. Career Development: Build a strong foundation for your future career in a globally renowned organization. Mentorship Training: Receive structured training and guidance from experienced professionals. Qualifications: Bachelor Degree - Engineering/ Chemistry/ Bio-medical/ Business Management. Fresh graduates / post graduates are welcome to apply.

Bruker India is looking for a Sales Operations Manager (SOP Manager) to join and oversee our Sales Operations team. This position is based in Bengaluru, India . Responsibilities Effective Order Management operation for system NOB and REVENUE booking Ensure accuracy of monthly closing reporting and perform reconciliation and policy compliance monitoring. Ensure the one source of truth of information between the Order Management Team and Finance Team. Ensure work carried out in accordance with applicable SOPs and working practices. Provide active support during closing period to questions/audits. Hold self and others accountable for achieving results. Liaise with various levels of management across Operations. Introduce the new team structure/-support the new structure in the responsible regions (review meetings) Engage stakeholders and influencers, lead major changes, and effectively coach seniors. Lead people transformation for structure, process, and competency. Ensure a fair and equitable process when gathering feedback. Seek and utilizes input from staff and oversees change implementation. Ensure that input from functional / regional expertise has been adequately incorporated. Assess potential risk and propose mitigation strategies. Ongoing anticipate and adjusts for problems and obstacles. Focus on employee needs, balance it with delivering what the strategy structure wants. Training of the teams in case of org changes Ensure the maintenance of a smooth user experience during the org changes process. Manage all satisfaction, utilization, and calculations of the solutions delivered. Manage and provide support to internal teams through training sessions, mentoring, and support. Identify resource/training needs, constraints, and inter-dependencies. Provide clear guidance and set standards to others, enabling the best outcome from the team. Monitor activities to ensure all team follow procedures and SOPs and execute technical and operational tasks. Navigate and influence multiple cross-functional teams in a complex work environment. Manager of the CSC and FFC in Bangalore - guide the teams to the customer excellent performance. Lead by example and bring out the best in teams. Manage individual contributors (professional employees) and / or supervisors and ensure they work efficiently.

Develops and manages information to support strategic decision making. Performs complex analyses. Provides consulting and analytic services to leadership. Analyzes problems and determines root causes. Manages and improves existing reporting and business systems. Works closely with the business to develop strategy for long term data platform architecture. Qualifications / Skills : Advanced analytical knowledge of data Perform statistical analysis to identify trends, patterns, and insights. Create dashboards, reports, and visualizations, eg, using SAC, Tableau, Power BI Developing software and data models Developing algorithms Business analysis Business process modelling Process oriented with great documentation skills Education, Experience, Requirements: Bachelor s degree in business administration, economics, computer science, management information systems, or related field or equivalent related experience Five+ years data analyst or related experience, including proficiency with analytical software or equivalent related education Proficiency in statistics, data analysis, and research methods Demonstrated knowledge of and skill in adaptability, decision making, customer service, interpersonal relations, oral communication, problem solving, project management, teamwork, written communication, group presentations, group process facilitation, influence, results orientation, strategic thinking, and team building Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications (Excel, SQL, Python/R, Tableau/Power BI) Solid understanding of SFDC, SAP S4/Hana and SAC architecture and reporting capabilities would be a plus Fluent English, verbal and in writing is mandatory

Bruker India is seeking for a Microsoft 365 Support Specialist to be based in Mumbai, India . You will be providing 1st and 2 nd level support, aiding with adoption, and training, and monitoring the health of the environment. You will use analysis and troubleshooting skills to address ongoing customer issues as we'll as proposing solutions to drive continuous improvement and growth. You are an advocate and champion of Office 365 for Bruker. As a Specialist, you are interested in automation and development which enables efficiencies, standardization, and security and will look for ways to improve the end user experience. You will take ownership over customer issues driving toward resolution. Responsibilities Work with customers to resolve tickets escalated to Level 1-2 relating to Email, SharePoint, Teams, OneDrive and other O365 related services Diagnose and resolve basic technical issues (eg, email sync, app installations, etc). Support the continued improvement by investigating root causes and recommending preventive measures Participate as a part of the Collaboration Team and be accountable for Collaboration initiatives. Recommend and implement IT Polices/Standard/Processes for the company, including putting in place an effective IT support structures and procedures. Create documentation to be used by Customers and Level 1 agents to resolve common issues. Provide after hours support due to different time zones on a need be basis Qualifications Bachelor Degree in Computer Science or related equivalent. Professional certification (M365 Administration) preferred. Hands-on experience with Outlook, Exchange, SharePoint and Teams. Proactive, organized, resourceful person with ability to provide quick resolution to problem and advice. Minimum 4 years of IT support experience, preferably in a Microsoft 365 environment. Excellent problem-solving skills Excellent communication skills, written and verbal across all levels of business. Highly analytical problem solving and troubleshooting skills. Excellent task management skills. Customer Service focused. Project management experience highly preferred.

The responsibility of the Applications Specialist / Scientist, India MS Applications is to provide full portfolio application support for mass spectrometry based solutions and instrumentation offered by Bruker and its associated applications in the region , whilst maintaining and developing existing and new relationships with clients and ensuring Bruker s high quality standards are maintained. One should have a hands-on experience using Mass Spec for Proteomics, metabolomics, lipidomics applications from sample preparation to data interpretation. The individual should have a pleasing manner, excellent communication skills, computer literacy, especially with regard to modern scientific user interfaces, document and presentation preparation and report writing. The person should have the tenacity and self-motivation inspired by success, enthusiasm, drive and initiative with a high degree of personal integrity. The personality of a natural team player, willing and able to build confidence and to establish cooperative relationships with personnel throughout the Company. He/ she should have the ability to operate independently and as part of the greater business group with self-discipline and to decide priorities in a rapidly changing commercial environment. Providing telephone, remote and on-site support to users of Bruker MS products specifically in "OMICS" applications. Provide specialized technical sales support to sales organization approaching new and existing clients for product and solution. Conduct training and follow-up visits to Bruker clients presenting to key specialist and technical staff. Draw upon your mass spectrometry application experience to assist users to implement and maximize Bruker instrumentation usage in their environment Maintain existing and develop new relationships through maximising assigned application expertise with clients Maintain relationships with key Bruker collaborators, partners and colleagues. Maintain a high level of product knowledge. Maintain CRM database. Present scientific presentations on Bruker MS solution at conferences or seminars. Prepare all reports required by management including monthly reports and expenses in time. Work closely with other application colleagues in the region and willingness to support the team extensively online or at site as required. Qualifications Masters (minimum) degree in science subject (Chemistry / Biochemistry / Microbiology / Biotechnology). Laboratory working experience in either Research Life Science or industrial laboratory. Experience in full understanding of various MS platforms like QQQ, Ion Trap, MALDI TOF, MALDI TOF-TOF and any other advanced MS techniques. Expert knowledge of analytical Mass spectrometry, complete OMICS workflow and routine applications. Clear understanding of the India research, pharma, life science and clinical markets together with a proven track record of working with technology-based products in those markets. Understanding of the SouthEast Asia region would be advantageous. Good market intelligence with respect to competitive products and vendors. Presentation, data interpretation and sample preparation skills and willingness to travel extensively are essential.

At Bruker, we enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity and customer success in life science molecular research, applied and pharma applications, microscopy and nano analysis, industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology. The Senior Remote Support Engineer (Electron Microscopes) is a key technical role within the support organization of Bruker Nano Analytics, BNA Division. BNAs product portfolio includes a unique range of analytical tools for materials characterization in electron microscopes, a variety of benchtop X-ray fluorescence micro analyzers and total reflection X-ray fluorescence as well as handheld/mobile/portable X-ray fluorescence spectrometers. As a Senior Remote Support Engineer, you are mainly responsible for providing 2 nd level technical support to our remote and field engineers. The position owner is the highest technical escalation for the respective products in the service organization and must be in regular communication with RD and the Business Unit. The candidate will recommend solutions and maintain a good record of all work and communication in a CRM system, including documenting solutions for a knowledge base and creating diagnostic trees. The ideal candidate for this role is a highly technical and problem-solving-oriented person, a motivated self-starter who embraces challenges and enjoys learning independently, and is one who possesses excellent communication skills. The position involves some business trips to support our customers or for training purposes. Must have excellent customer relations skills and the ability to make timely and effective decisions. The position reports to the Manager Global Customer Care Center BNA, who will agree expectations, offer guidance as necessary and provide framework support. Responsibilities Maintain communication with the first level support, partners and customer. All responses should be professional, complete, well formatted, and consistent with prior communications. Provide technical solutions (via phone, e-mail, remote log in, video conferences, chat etc ) to first level global support team (field service and remote engineers) by finding genuine solutions for complex service problems. Work together with the cross-functional team to define a plan of action to solve 2 nd level service cases. Take ownership of the service cases even when the expert is not available. Communicate efficiently and effectively internally and with customers and partners by asking targeted questions to quickly understand root cause issues. Oversee and handle escalated cases. Promptly and appropriately escalate unresolved issues to the relevant team and to the second-level support manager. Take ownership of these escalations and ensure they are effectively resolved by driving the process until a technical solution is identified. Support the second-level manager in organizing global support for technical escalations and managing projects to improve service excellence. Product line ownership including but not limited to definition of service parts, participation in the product life cycle and collaboration with the development team in product improvement and new product introductions. Create, develop, and continuously improve the customer support applications knowledge database. Provide service trainings to first level field and remote engineers, maintain, and develop training material. Back-up for field service and remote engineers and provide onsite customer support if required. Provide first line system level, technical support including but not limited to diagnostics, solution plans, training, and customer facing communication. Good sense of end-user satisfaction. Perform other tasks as assigned by the manager. This position requires remote support to APAC, Americas and EMEIA. The job demands to work in shifts. Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite. We are a highly motivated team with deep experience in customer service. We recognize the developing and changing nature of customer needs, and we continuously adapt and improve ourselves to support customers in solving their problems. Qualifications Degree in Physics, Chemistry, Material Science, Geoscience, Electrical Engineering or a similar discipline, or able to demonstrate a similar level of knowledge and skill gained by practical experience. A solid technical or scientific background gained in industry or academia. Multiple year relevant work experience in providing technical Support, or a related field, preferably in a high-tech scientific or laboratory environment. Experience with SEM/TEM or XRF is preferred. Very good technical understanding of complex technical systems. Ability to efficiently troubleshoot and find solutions for complex state-of-the-art instruments. Experience in handling standard tools such as oscilloscope, multimeter, etc. Solid computer skills, including familiarity with data system hardware and industry-standard operating systems. Excel at continual learning in a rapidly advancing technological area. Customer service oriented good communication skills used to support various technical issues and desktop operation queries. Ability to communicate effectively in a professional manner with both internal and external customers. Demonstrates commercial awareness. Tenacity and self-motivation inspired by success, enthusiasm, drive and initiative directed towards achieving positive outcomes. The personality of a natural team player, willing and able to build confidence and to establish strong co-operative relationships with personnel throughout the company, customer base and with key individuals within the industry. Should have worked on various remote support tools, e.g. Teams, TeamViewer etc. SAP and Salesforce knowledge is an advantage. Professional, self-confident appearance with an outgoing personality to build relationships through inspiring trust and confidence. Language skills in addition to English are welcome. Must be willing and able to travel nationally and internationally. Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

Bruker India is looking for an experienced Program Manager (Helpdesk) to lead and optimize all customer communication channels for the BNANO Helpdesk based in Bengaluru, India . The role encompasses not only chat communication but also telephony software, email-to-case, and web-based communication platforms. Additionally, the candidate will integrate AI-driven and app-based communication technologies to ensure a seamless, efficient, and customer-friendly experience. The Program Manager will own and harmonize helpdesk technology across divisions, driving continuous improvement and ensuring relevance with the latest innovations. Responsibilities Strategic Planning Implementation Develop and execute a unified strategy for omni-channel communication across all customer touchpoints, including chat, telephony, email, and web-based platforms. Ensure global onboarding and harmonization of communication technologies across all divisions and regions. Technology Management Oversee the integration of chat communication tools (eg, WhatsApp, WeChat, Line) with Salesforce platform. Manage telephony software quality and email-to-case processes to ensure seamless operations. Lead the implementation of AI-driven solutions, such as Einstein bots and app-based communication, to enhance helpdesk efficiency. Continuously assess and adopt the latest technologies to ensure systems remain relevant and effective. User Experience Optimization Enhance customer satisfaction by ensuring all communication channels are intuitive, fast, and reliable. Analyze user feedback and performance data to identify areas for improvement and implement necessary changes. Ensure a cohesive and efficient omni-channel communication experience for customers. Cross-Division Collaboration Alignment Partner with cross-functional teams to ensure consistent communication practices across divisions. Provide guidance and support to regional teams for maintaining a harmonized global communication system. Content Knowledge Management Collaborate with Bruker Academy and helpdesk managers to create and maintain a robust knowledge base for self-service and diagnosis. Data Analysis Reporting Monitor and analyze performance metrics across all communication channels, including response times, resolution rates, and customer satisfaction scores. Create data-driven reports to showcase the impact of communication strategies on customer experience and business outcomes. Qualifications About 5-year experience in similar or related field will be required. Bachelor s degree in information technology, Computer Science, or a related field (preferred). Proven expertise in managing omni-channel communication systems, including telephony, chat, email, and web-based platforms Strong organizational, project management, and communication skills. Experience with Salesforce and AI-driven tools like Einstein bots is highly desirable. Ability to lead cross-functional teams and drive global technology initiatives.

Take over Role of Specialist for SAP RAR process in SAP CC Team Responsible as the single point of contact with Bruker Corporate Revenue Recognition team Take Ownership for all Technical Solutions implemented for Revenue Recognition Investigate and Propose with new Technological Innovation for existing solutions Responsible for monitoring & Fixing problems during Daily RAR operations Consult and initiate with SAP S/4 HANA New functionalities to optimize Revenue recognition process Act as first point of contact for External Partners to manage technical Deliveries in areas of RAR Participate in future Projects in diverse Roles to manage the business project in complete application lifecycle (concept, implement, support) Qualifications University degree in Business Administration, Computer Sciences or comparable qualification 3 years of SAP RAR experience in areas of customizing, roll out, developments preferred At least 1 Implementation experience in areas of SAP RAR implementation or implementation of end to end Revenue Recognition process. Effective team player Ability to work in global and virtual teams with an independent and proactive work attitude Excellent communication skills, namely the ability to explain SAP solutions in Business language to collaborate across Business groups/divisions Customer oriented work attitude Experience with S/4 HANA is an added advantage