The function of the Order Processing Associate is to support the Sales Force with processing all order-related customer inquiries within the framework and in compliance with the companys processes. The function ensures customer satisfaction through efficient order processing and communication with customers and business partners. It is customer-oriented and process-driven. The job requires good SAP knowledge, excellent communication between departments, and a very high standard of quality to meet the various policies, regulations, and guidelines. Responsibilities Responsibilities Manage purchase order information (POI) via SFDC. Create timely sales orders via SAP after obtaining technical and commercial clarification. Issuing PI and OC must follow SOX compliance (Sarbanes-Oxley) Communicating with subsidiaries, trading partners and customers regarding order content, deadlines and, if necessary, postponements Collaborate with master data, export control, supply chain, and manufacturing teams to fulfil orders efficiently. Create and apply for export documents, permits for international processing (L/C, Carnet etc.) and internal approval documents (compliance) Archive of all order-related documents Process of customer and order-specific data for reporting purposes Require to work on two shifts. Qualifications Qualifications and Skills B. Com/M. Com/MBA/BBA or any relevant qualification highly preferred Minimum two years or more relevant working experience Experience in sales operations-related jobs. Experience with international business is of benefit. Sense of quality and details. Solution-oriented and process-driven. Ability to analyse and resolve problems before escalating to the next level Microsoft Office (Excel, Word, PowerPoint, etc) Experience in OTC domain, operating SAP and CRM (SFDC), preferably order management. Excellent written and verbal communication skills Self-motivated and team player Preferably previous experience in a multinational company. Language: English

At Bruker, we enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular research, in applied and pharma applications, in microscopy and nanoanalysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology. Today, worldwide more than 8,500 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and its strong reputation among its customers. Being one of the worlds leading analytical instrumentation companies, Bruker is strongly committed to further fully meeting its customers needs as well as to continuing to develop state-of-the-art technologies and innovative solutions for todays analytical questions. Responsibilities Bruker India is looking for Senior Administrator, Global Customer Support to be based in Bengaluru, India. The Sr.Administrator is responsible for administrative support and coordination providing Bruker Nano Surfaces and Metrology Division customers with a superior support experience. This role interacts directly with our customers, technical team, and sales team creating trouble tickets, quotations, sales orders, service orders, and return material authorizations while maintaining a high level of communication to our customers and internal team as to parts availability, lead times, and issues that may come up during the process. Serve as liaison between customer, support team, sales team, and management to improve customer service and business productivity. - Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions - Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges - Analyze customer complaints and provide appropriate corrective actions. - Track, follow-up and resolve customer s outstanding issues in a timely manner. - Assist directly or route customers to the appropriate personnel for assistance. - Responsible for processing and reporting the status of repairs, replacements, sales orders and delivery schedules. - Ensure customer satisfaction by meeting customer needs in courteous and timely manner. - Execute all administrative activities related to specials, NDA requests, government contract RFQ s, Service Support Program documents - Processing export/import clearance of all service event orders by preparing appropriate export/import documentation required by customs, i.e.Manufacture Affidavit, Duty Drawback (3311 Form), etc. Order Administration - Quotes Support programs, Site Visits, Parts and Repairs - Sales Orders Support programs, Site Visits, Parts and Repairs -RMA s Customer Repairs, and Advance Replacement Parts - Debit Memo s Billable Service Visits - Credit Memo s Credits for Parts Returns, Services, and resolving return credit problems - Internal orders stock transfer orders and requisitions Update, maintain, and improve our support databases in compliance with our business processes enabling effective and accurate reporting as well as effective use of this database by world-wide team. -Customer Master Data -Equipment Masters and Assets -Support Agreements -Customer Events and all associated transactions -Customer Feedback Other duties as assigned. Qualifications B.Com/M. Com/MBA/BBA or any relevant qualification highly preferred Minimum three years or more relevant working experience Experience in sales operations-related jobs. Experience with international business is of benefit. Sense of quality and details. Solution-oriented and process-driven. Ability to analyse and resolve problems before escalating to the next level Microsoft Office (Excel, Word, PowerPoint, etc) Experience in OTC domain, operating SAP and CRM (SFDC), preferably order management. Excellent written and verbal communication skills Self-motivated and team player Preferably previous experience in a multinational company. Language: English

As an Apprenticeship Trainee at Bruker India, you will: Learn and Grow: Gain hands-on experience and receive guidance from industry experts in a supportive learning environment. Contribute to Projects: Participate in real-world assignments that align with Bruker s mission to drive innovation and discovery Develop Skills: Enhance your technical and professional competencies through structured training and mentorship. Collaborate: Work with cross-functional teams to understand end-to-end processes in Bruker India s operations. Why Join Us? Industry Exposure: Get trained on advanced technologies and real-world business processes. Career Development: Build a strong foundation for your future career in a globally renowned organization. Mentorship & Training: Receive structured training and guidance from experienced professionals. Qualifications Bachelor Degree - Engineering/ Physics /Chemistry/ Bio-medical/ Business Management. Fresh Graduates / Post Graduates are welcome to apply.

At Bruker, we enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular research, in applied and pharma applications, in microscopy and nanoanalysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology. Today, worldwide more than 7,500 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and its strong reputation among its customers. Being one of the worlds leading analytical instrumentation companies, Bruker is strongly committed to further fully meeting its customers needs as well as to continuing to develop state-of-the-art technologies and innovative solutions for todays analytical questions. Job Summary Bruker India is looking for Order Processing Associate/s to be based in Bengaluru, India. The function of the Order Processing Associate is to support the Sales Force with processing all order-related customer inquiries within the framework and in compliance with the companys processes. The function ensures customer satisfaction through efficient order processing and communication with customers and business partners. It is customer-oriented and process-driven. The job requires good SAP knowledge, excellent communication between departments, and a very high standard of quality to meet the various policies, regulations, and guidelines. Responsibilities Responsibilities Manage purchase order information (POI) via SFDC. Create timely sales orders via SAP after obtaining technical and commercial clarification. Issuing PI and OC must follow SOX compliance (Sarbanes-Oxley) Communicating with subsidiaries, trading partners and customers regarding order content, deadlines and, if necessary, postponements Collaborate with master data, export control, supply chain, and manufacturing teams to fulfil orders efficiently. Create and apply for export documents, permits for international processing (L/C, Carnet etc.) and internal approval documents (compliance) Archive of all order-related documents Process of customer and order-specific data for reporting purposes Require to work on two shifts Qualifications Qualifications and Skills B.Com/M. Com/MBA/BBA or any relevant qualification highly preferred Minimum two years or more relevant working experience Experience in sales operations-related jobs. Experience with international business is of benefit. Sense of quality and details. Solution-oriented and process-driven. Ability to analyse and resolve problems before escalating to the next level Microsoft Office (Excel, Word, PowerPoint, etc) Experience in OTC domain, operating SAP and CRM (SFDC), preferably order management. Excellent written and verbal communication skills Self-motivated and team player Preferably previous experience in a multinational company. Language: English As associates gain experience in order management, they can specialize in areas such as handling complex international orders, managing key accounts, or focusing on specific product lines. Expertise in SAP can lead to more challenging roles. Consistent performance may lead to leadership roles such as team lead or supervisor. Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.