Order Management Specialist

Job Description

Job Title: Order Management Specialist Location: Bangalore Experience: 2-4 Years Overview: The Order Management Specialist provides top-tier customer service to their assigned accounts through proactive management of orders from receipt through shipping and by partnering with cross-functional team members and stakeholders to ensure best-in-class results. Effectively communicate with field sales, internal departments (Planning, Finance, Collections, Sales, PLM warehouse )to keep everyone up to date on the status of the sales orders throughout the life cycle of the orders Responsibilities : Entering and processing customer orders accurately and efficiently, including managing order modifications, returns, and exchanges. Providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience via phone and or email Monitoring order statuses and communicating updates to customers, ensuring timely fulfillment of orders. Working with sales, warehouse, and other internal teams to ensure accurate and timely order processing. Investigating and resolving customer issues related to orders, shipments, and returns. Assisting in inventory control and management to ensure adequate stock levels. Contributing to process improvement initiatives to enhance efficiency and customer satisfaction. Ability to analyze customer issues, identify root causes, and propose solutions. Create 3rd party B2B POs when required Run daily open order reports and follow up with open actions Learn Mitels policy and procedures for all orders submitted Requirements and Qualifications Strong interpersonal skills, including the ability to influence others and establish credibility with key stakeholders; Excellent oral and written communication skills; Preferred candidates will have SAP (ERP) experience Strong understanding of order management systems. Ability to work in a fast-paced environment. Customer focused and detail-oriented / Ability to multitask and prioritize tasks. Proven time management and organizational skills Experience with Microsoft Office (Excel, Outlook, Word) Ability to problem solve Understanding of order management processes, supply chain logistics, and related industry standards. Ability to make sound decisions and recommendations Work independently with limited supervision and as part of a team.