Order Management Executive

You are a skilled Order Management Executive seeking an exciting opportunity with a leading global e-commerce organization. This role requires you to have a minimum of 8 years of experience in the e-commerce sector, specifically serving markets in the US, UK, Australia, and Canada. Your responsibilities will include managing high-value corporate accounts, overseeing a team of account management professionals, and ensuring exceptional customer service and account growth. Your key responsibilities will involve developing and maintaining strong relationships with key decision-makers, managing customer queries and issue resolution, utilizing analytical skills for strategic decision-making, designing training programs to enhance team capabilities, driving the adoption of AI technology, and implementing and maintaining e-commerce platforms for seamless order management. To qualify for this role, you should have a Bachelor's Degree in Business Administration, Marketing, or a related field, with a Master's degree preferred. You must have at least 8 years of experience in account management within the e-commerce industry, managing corporate accounts for American or international clients, and leading teams in a contact center environment. In terms of technical skills, you should be proficient in Power BI and advanced Excel for data analysis, AI technology, adaptive CRM systems, and modern telephony systems. Your behavioral skills should include exceptional communication and interpersonal skills, strong analytical and problem-solving capabilities, strategic thinking, adaptability to new technologies, leadership, and team management skills. In return, we offer a competitive salary package with performance incentives, opportunities for professional growth and leadership development, a dynamic and supportive work environment, access to cutting-edge technology and tools, and the chance to work with a diverse, global team. Join us and be a part of our innovative and forward-thinking organization.,