Order Management Analyst

As an experienced Order Management Analyst at Glean, you will play a crucial role in building and streamlining order management processes within a dynamic startup environment. Your responsibilities will involve setting up efficient workflows, ensuring data accuracy, and facilitating smooth order execution. We are looking for a strategic thinker with practical expertise in process development, master data cleanup, and process automation. - Managing order management processes to ensure efficiency and accuracy. - Overseeing end-to-end order processing, including order form validation, invoicing, and cash application. - Maintaining accurate master data in ERP/CRM systems to enhance order accuracy and reporting. - Collaborating with sales, finance, Accounts Receivable, and customer support teams to resolve order discrepancies. - Identifying and implementing process automation opportunities to streamline operations. - Handling order-related escalations, troubleshooting issues, and implementing corrective actions. - Managing the accounts receivable mailbox and customer portal. - Establishing key performance indicators (KPIs) to monitor order accuracy, processing speed, and fulfillment efficiency. - Ensuring compliance with company policies, industry standards, and regulatory requirements. - Driving system enhancements and data governance initiatives to support business scalability. Hold a Bachelor's degree in Business Administration, Supply Chain, or a related field. Possess 5+ years of experience in the Order to Cash (OTC) process. Have experience working in a startup or high-growth environment with exposure to process development. Strong background in master data management, data cleanup, and system optimization. Proficiency in ERP and CRM systems like Netsuite, Oracle, Salesforce, or similar platforms. Strong analytical skills with the ability to interpret data and drive decision-making. Excellent communication, leadership, and stakeholder management skills. Ability to thrive in a fast-paced, evolving environment with minimal supervision. Experience in handling night shift operations is a plus.,