Job
Description
The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. Education Experience: BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered. 5+ years relevant working experience ##Functional/Technical Knowledge Skills: Must have good understanding of the following Oracle Cloud Financials version 12+ capabilities: We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L2 or L3 level support; and/or having equivalent knowledge. We expect candidate to have: 1. Strong business processes knowledge and concepts. 2. Implementation/Support experience on either of the area - a) ERP - Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA or b) HCM - Core HR, Benefits, Absence, TL, Payroll, Compensation, Talent Management or c) SCM - Inventory, OM, Procurement Candidate must have hands on experience minimum in any of the 5 modules on the above pillars. 3. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud Financials. 4. Technically Strong with Expert Skills in SQL, PLSQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows, ADF Faces, BI Extract for FTP, Payment Integration and Personalization. 5. Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud. 6. Strong problem solving skills. 7. Strong Customer interactions and service orientation so you can understand customer s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers. 8. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities. 9. Strong team player so you leverage each other s strengths. You will be engaged in collaboration with peers within/across the teams often. 10. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis. 11. High flexibility so you remain agile in a fast changing business and organizational environment. 12. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities. # Personal Attributes: 1. Self driven and result oriented 2. Strong problem solving/analytical skills 3. Strong customer support and relation skills 4. Effective communication (verbal and written) 5. Focus on relationships (internal and external) 6. Strong willingness to learn new things and share them with others 7. Influencing/negotiating 8. Team player 9. Customer focused 10. Confident and decisive 11. Values Expertise (maintaining professional expertise in own discipline) 12. Enthusiasm 13. Flexibility 14. Organizational skills 15. Values and enjoys coaching/knowledge transfer ability 16. Values and enjoys teaching technical courses
