Oracle Fusion CX Sales Cloud- Principal Consultant

Key Responsibilities

• Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Fusion Sales Cloud, DCS, and Partner Relationship Management) Cloud solutions.
• Customize Fusion Sales Cloud application with custom objects, Redwood, BI Dashboards, Groovy Scripting, SOAP/Rest APIs, Visual Builder and DCS.
• Implement CDM rules for deduplication and data quality
• Troubleshoot the reported issues and provide corrective actions
• Experience in Partner Relationship Management and Incentive compensation is an added advantage

Qualifications & Skills

Mandatory:

• Bachelors degree (BE, BTech, MCA).
• Minimum 5 years experience with Oracle CX Cloud products (Fusion Sales/Service Cloud, Partner Relationship Management, Incentive Compensation and CPQ).
• Deep Implementation/Support experience of CX Sales Cloud
• Proficient in utilizing REST and SOAP APIs
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

Good-to-Have:

• Knowledge of other Oracle CX Modules (Sales, Service, CPQ and Eloqua)
• Redwood migration
• Excellent communication and project management skills, including stakeholder and team facilitation.
• Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.

Self-Assessment Questions

1. Do I have hands-on experience implementing and supporting in Sales Cloud.
2. Am I skilled in developing custom integrations and automations using CX Data Integration, CX Fusion Integration Agent, Groovy Business Rules, and scripting languages like Batch, Python, or PowerShell?
3. Have I successfully supported diverse Oracle Fusion
4. Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment?

Responsibilities

1. Incident Management

• Troubleshoot and resolve application issues:

  Address user tickets, triage issues, and provide solutions for both functional and technical problems.

• Prioritize and escalate:

  Identify business-critical issues that require urgent attention or Oracle escalation.

2. End-User Support & Enablement

• Respond to user queries:

  Answer how to questions, guide on navigation, and help interpret application results and configurations.

• Conduct training and knowledge sharing:

  Provide onboarding, refresher, and update training to business users.

3. Configuration & Administration

• Assist with configuration:

  Help maintain SaaS configurations (workflows, business rules, roles, approvals, reports, data security, etc.), often in production and preview environments.

• Support minor changes and regression tests

  during quarterly updates.

4. Service Request (SR) Management

• Log and manage Service Requests (SRs) with Oracle:

  Draft clear, detailed tickets for Oracle Support and manage lifecycle through resolution.

• Monitor patch and bug progress

  and keep business updated.

5. Release & Patch Readiness

• Analyze and communicate impact of quarterly updates:

  Review Whats New documents, pretest updates in sandboxes, and advise the business of changes or risks.

• Regressions/UAT testing:

  Coordinate or perform user acceptance and regression testing after updates.

6. Integration & Data Flow Support

• Monitor and support integrations:

  Troubleshoot issues with inbound/outbound integrations, APIs, file flows, and OIC/OFS.

• Coordinate with IT or integration partners as needed.

8. Documentation & Knowledge Base

• Maintain up-to-date support documentation:

  Update FAQs, quick guides, and process manuals for evolving system and business processes.

9. Customer Experience

• Advocate for user satisfaction:

  Act as the voice of the user when working with Oracle or internal IT, collect feedback, and recommend enhancements when recurring pain points are identified.

10. Compliance & Best Practice

• Ensure data privacy and compliance:

  Follow all Oracle and customer organization data handling and privacy requirements.

• Promote SaaS best practices

  (e.g., configure > extend > customize) and minimize system customizations.