Oracle Billing and Revenue Management (OBRM)

Seeking a skilled Oracle BRM Production Support Engineer and provide high-quality support for our billing and revenue management systems. The ideal candidate will have strong technical expertise in Oracle BRM and a proven track record in handling critical production issues, performance tuning, and issue resolution in a 24x7 environment.

Key Responsibilities:

• Monitor and support Oracle BRM production systems to ensure high availability and performance. • Investigate and resolve incidents, perform root cause analysis, and implement preventive measures. • Perform day-to-day BRM operations, including billing cycles, invoicing, and collections. • Coordinate with cross-functional teams to resolve technical issues in real-time. • Handle system maintenance, deployments, and BRM patching activities. • Provide on-call support and incident management as per SLA requirements. • Maintain knowledge base, logs, and documentation for recurring issues and resolutions. • Participate in system upgrades, migrations, and capacity planning. • Ensure compliance with internal policies and security standards.

Required Skills:

• Hands-on experience with Oracle BRM (v7.5 / v12 / v12 PS / v15 ) in a production support role. • Good understanding of BRM architecture including Pipeline, DM, and PCM components. • Experience with billing and invoicing cycles, event handling, and product configuration. • Strong in Unix/Linux scripting and PL/SQL for debugging and automation. • Exposure to real-time rating, pricing, and subscription management systems. • Familiarity with monitoring tools (Nagios, Splunk, etc.) and ticketing systems (ServiceNow, Remedy).

Good to Have:

• Knowledge of Oracle Communications Suite (OCOMC, PDC, ECE). • Experience with cloud-hosted BRM deployments (OCI / AWS). • ITIL Foundation Certification or understanding of ITIL processes.