Engineer Tier 2

Position Title: Network Engineer, Tier 2

Location: India

Job Profile: Network Technician ST-2

FLSA Status: Americas only

Department: NOC Teams

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your

people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a

comprehensive suite of cloud networking and managed solutions that utilize advanced software

defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services,

internet, security, and voice services. Our customers benefit from a customer-first service

experience underpinned by our commitment to operational excellence. For more information on

GTT, please visit www.gtt.net.

Role Summary:

The Network Engineer is a hybrid position with the primary role to assist in the smooth operation of

GTTs Global Network under the supervision of the Network Operations Manager. This is a large

scale network spanning the globe and is built on a multi-platform environment. The role is varied

and demands a totally flexible approach to all tasks associated with this position.

Job Scope/Supervision:

The successful candidate should be comfortable working within an expanded and very fast-paced

team environment.

Duties and Responsibilities:

• Assisting in customer test & turn-up (DWDM/ADM/Ethernet)
• Customer circuit troubleshooting with the aid of industry-standard test equipment
• Liaising with all GTT NOC Engineers and Network Operations departments in other

countries

• Report writing and creating/maintaining inventories
• Assisting in the management of a Planned Preventative Maintenance program and

schedules

• Network installations / troubleshooting
• Non-routine duties will be allocated as deemed necessary
• Training other members of staff when applicable.
• Generate site documentation such as maintaining records and files, preparing reports, and

ordering supplies and equipment

• Periodically inspect the equipment, locate, and correct problems before breakdowns occur
• Ability to replace items such as circuit breakers, fuses, switches, lamps, electrical &

electronic components, and cable

• When working with more complex items of plant, they may work with engineers, engineering

technicians, or industrial machinery installation, repair, and maintenance workers

• Supervise planned works, carrying out postmortems upon completion to assess the

efficiency / financial worth and lessons learned from said works

• Aim to constantly reduce operational running costs
• Review / authorize and manage MOPS (method of procedures) RA’s (Risk Assessments) and

back out plans prior to on-site works taking place assessing all potential risks and

consequences relating to specific works

• Provide hands-on and technical assistance during an emergency

Required Experience/Qualifications:

• Experience in optical networks and technical facilities required
• Minimum of 2 years of experience in an operational environment in a medium to large-scale

carrier / ISP would be a definite advantage

• Experience in a role with hands-on complex technical problem solving as a daily

occurrence

• Degree in Engineering related field – preferably Telecomms / Datacomms modules covered
• Experience with hands-on installs of power and telecoms equipment
• Strong fiber management principles
• Experiance with test equipment – OSA / OTDR / BERT / RFC 2544 test sets
• Experience with troubleshooting BGP, MPLS, VPLS, DSL, PPP, IP Routing and Switching

technologes

• A solid understanding of SONET/SDH principles is required
• Experience with SDWAN, Fortinet, Aruba and Silver Peak.
• Ethernet & TCP/IP & OSI experience is a distinct advantage
• Optical network installation and troubleshooting skills will be an advantage
• Responsibility for H&S practices
• Management & control of contractors
• Knowledge of network monitoring and other administrative tools
• Knowledge of networking technologies and protocols.
• Strong PC skills utilizing MS Office and industry-standard software.
• Flexibility to assist in the 24 / 7 / 365 Network Operations Team.
• Strong knowledge of industry technologies/contacts and lead times
• Understanding of working in Data Centers and Comms Rooms/Exchanges.
• Competency in handling AC/DC power
• Ability to work independently and as part of a team
• Self-motivated
• Excellent written and communication skills
• Creative problem-solving abilities

Hours/Travel/Shift (Where Applicable):

Mainly US business hour shifts, rotational.

Core Competencies

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy;

ability to complete tasks with high levels of precision.

• Managing Multiple Priorities: Knowledge of effective self-management practices; ability to

manage multiple concurrent objectives, projects, groups, or activities, making effective

judgments as to prioritizing and time allocation.

• Problem Solving: Knowledge of approaches, tools, and techniques for recognizing,

anticipating, and resolving organizational, operational, or process problems; ability to apply

knowledge of problem-solving appropriately to diverse situations.

• Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause

analysis (RCA); ability to use a structured approach to identify the underlying causes of

problems in a particular environment and the changes needed to prevent recurrences.

• IP Technologies and Protocols: Knowledge of the features and policies of IP technologies

and protocols; ability to configure, deploy and support IP-based networks and services.

• IP-based Services: Knowledge of the features and functions of IP-based services; ability to

configure, deploy and support TCP/IP-based networks and associated services.

• Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot

network problems; ability to anticipate, recognize and resolve technical (network,

hardware, software, equipment or operational) problems.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental

changes and enhance responsiveness and efficiency to core business practices. Ability to

drive cultural changes from best effort to results-oriented.

• Customer First (Customer Facing): Knowledge of customer interactions, creating a culture

of accountability, collaboration, and partnership. Ability to build an environment supporting

customer value creation at every level.

• Operational Excellence: Understanding the system-driven processes for consistency and

scalability. Ability to re-focus processes and systems from integration activity to maximizing

a positive customer impact and anticipating future trends