Ops Support Analyst Financial Investigations

As an Ops Sup Analyst 1 at our company, your role involves providing operations support services such as record/documentation maintenance, account maintenance, and acting as a liaison between various stakeholders. Your primary objective is to offer day-to-day operational support in alignment with Citi's operations support infrastructure and processes. **Responsibilities:** - Conduct business analysis and document the current and future state of Client Reports and Advices - Provide regular status updates for project participants and create presentations for steering committee updates - Collaborate with Legal & Compliance teams to obtain sign-off on regulatory business requirements - Act as the primary liaison between key business stakeholders and technology, recommending business priorities and delivery timelines - Facilitate training sessions, webcast demos, and write User Acceptance Test scripts against specified requirements - Manage project plans and follow-ups across various departments - Focus on delivering regulatory client deliverables, such as legal statements, performance reports, and client communication letters - Uphold an exceptional client experience by fulfilling client needs and meeting specific metrics - Assess risks when making business decisions to safeguard Citigroup, its clients, and assets **Qualifications:** - Previous relevant experience preferred - Proficiency in Microsoft Office - General knowledge of client reporting in the industry and competitors - Working knowledge of SQL environments and database queries - Strong organization and time management skills - Demonstrated problem-solving and decision-making abilities - Clear and concise written and verbal communication skills **Education:** - Bachelors degree/University degree or equivalent experience This job description offers an overview of the tasks performed in this role. Other job-related duties may be assigned as necessary.,