OPS-CS / Client Integration Analyst

Job Description

Position Specifications: Corporate Title Analyst Functional Title Analyst Experience 13 years Qualification Graduate/MBA Requisition No. Role & Responsibilities: Ensure that client gets on boarded on Nomura platform effectively. Proven record of Client Onboarding/ Relationship management. Own and resolve all issues during the onboarding process to manage client expectations and should be able to handle difficult situations with assertive skills. Manage queries from multiple teams related to the process. Identify exception cases, escalate whenever required and work towards resolutions. Drive and implement relevant KRI and reporting to track aged requests and ensure transparency in highlighting key risk items with effective escalation management. Mind Set: Mandatory Desired Domain Must be able to work well and complete tasks under tight deadlines. Client focus Enhancing client experience is one of the key deliverables Manages Relationships through inclusivity and is able to demonstrate collaborative teamwork Control orientation and Risk awareness Candidate must possess an eye for detail and must be able to create an environment of control and governance Flexible to work in various shifts as per the business requirement Technical Strong MSOffice Skills, Excellent communication skills Should have strong analytical skills to be able to understand Front to back derivative operations Knowledge of OTC derivative products Nomura Leadership Behaviours: Leadership Behaviours Description Element Exploring Insights & Vision Comprehensively analyse the nature of the problems we face and set our focus toward the future vision Gather Intelligence Create a vision Identify an issue Making Strategic Decisions Analyse options and feasibility to resolve issues, in making judgments and recommendations Identify countermeasures Assess feasibility Make a judgment Inspiring Entrepreneurship in People Promotes the vision and goals to others in such a way that inspires commitment and independent contributions Influence Inspire Commit Elevating Organizational Capacity Maximize organizational productivity through leadership development and engagement Have an ownership in own development Support other s growth Encourage organizational growth Inclusion Respect diverse perspectives and promote psychological safety and the creation of a risk culture Foster psychological safety Encourage the active participation of all talent Foster a risk culture We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age. *Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.