Ops Command Center app support analyst

As an App Support Senior Analyst within the Services - Client & Services Assurance group at Citi, your role is crucial in investigating alerts, identifying root causes through detailed analysis, and ensuring clear communication with stakeholders about system and business service availability. Your responsibilities include managing Major Incidents, coordinating responses, and escalating issues to maintain the flow of TTS Services to client-facing teams. You will also play a key role in eliminating operational inefficiencies, leading initiatives to enhance service efficiency and stability, and acting as a bridge between Business and Technology teams for expedited incident resolutions and business-oriented remediation strategies. Key Responsibilities: - Investigate alerts and pinpoint root causes through in-depth analysis of application flows - Communicate clearly with stakeholders regarding system and business service availability - Manage Major Incidents, coordinate responses, and escalate issues as needed - Identify and eliminate operational inefficiencies in day-to-day support tasks - Lead initiatives to enhance service efficiency and stability - Act as a bridge between Business and Technology teams for expedited incident resolutions and business-oriented remediation strategies Qualifications Required: - Hold a Technology academic degree with 4-6 years of relevant work experience - Proficiency in database management tools such as Oracle, Mongo DB, and Sybase - Familiarity with application monitoring platforms like Grafana, ITRS Geneos, and AppDynamics - Basic understanding of webserver technologies (WebLogic or WebSphere) - Knowledge of Middleware technologies such as MQ, Kafka - Experience with ITIL tools like ServiceNow (ITIL Foundation Certification preferred) - Strong troubleshooting and problem-solving abilities - Effective verbal and written communication skills - Foundational grasp of Observability, Site Reliability Engineering (SRE), and Open Telemetry Principles This full-time role falls under the Technology job family group, specifically categorized under Applications Support at Citi. If you require any accommodations due to a disability to utilize our search tools or apply for this position, please refer to the Accessibility at Citi guidelines. For further details on Citi's EEO Policy Statement and your rights, please review the respective documents.,