Ops Command Center app support analyst Citi

4.0 - 8.0 years

0 Lacs

chennai, tamil nadu

On-site

As an App Support Senior Analyst within the Services - Client & Services Assurance group at Citi, your role is crucial in investigating alerts, identifying root causes through detailed analysis, and ensuring clear communication with stakeholders about system and business service availability. Your responsibilities include managing Major Incidents, coordinating responses, and escalating issues to maintain the flow of TTS Services to client-facing teams. You will also play a key role in eliminating operational inefficiencies, leading initiatives to enhance service efficiency and stability, and acting as a bridge between Business and Technology teams for expedited incident resolutions and busin...

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TTS Ops Command Center app support analyst Citi

4.0 - 8.0 years

0 Lacs

chennai, tamil nadu

On-site

As an App Support Senior Analyst within Services - Client & Services Assurance group in the BCC - Orion stream, your role is crucial in investigating alerts, determining root causes, and communicating with stakeholders regarding system and business service availability. Your responsibilities include: - Conducting deep dives into application flows to identify root causes of alerts - Coordinating, communicating, and escalating major incidents impacting TTS Services flow to client-facing teams - Identifying and eliminating operational toils from day-to-day support workload - Leading service efficiency and stability improvement project initiatives - Acting as a liaison between Business and Techn...

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Architect-SAP Archiving Pepsico india

6.0 - 8.0 years

3 - 7 Lacs

hyderabad, telangana, india

On-site

The DVM Architect accountabilities includes, but is not limited to Lead in DVM areas to deliver scope of work related to DVM projects across SAP platform Partner will IT teams during project pursuit for solution design, resource planning and cost estimations Manage all aspects of archiving project implementation from requirements gathering to post go-live activities adhering to PepsiCo's defined methodology Create & update project solution documents (FSDs, diagrams, test plans, etc.) Work with ABAP resources to align technical specifications to functional requirements Lead and coordinate configuration and implementation of archiving objects within the project scope according to signed off us...

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