Technical Support Engineer-Face To Face Interview Trigent Software

2.0 - 6.0 years

1 - 6 Lacs

noida

Work from Office

Role & responsibilities Deliver First Call Resolution by handling customer requests and resolving customers technical and non-technical issues as often as possible during the first contact for assigned products. Provide a professional & competent standard of phone and online support (Chat) for Global customers. Accurately document all customer interactions in a case tracking database. Content to be logged in full written English. Communicate and articulate clearly with the customer (in both verbal and written communication). Call back customers waiting for follow-up in the agreed timeframe. Demonstrate ownership and willingness to resolve issues in a timely manner. Ability to assess customer...

Posted 1 week ago

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Ops Command Center app support analyst Citi

4.0 - 8.0 years

0 Lacs

chennai, tamil nadu

On-site

As an App Support Senior Analyst within the Services - Client & Services Assurance group at Citi, your role is crucial in investigating alerts, identifying root causes through detailed analysis, and ensuring clear communication with stakeholders about system and business service availability. Your responsibilities include managing Major Incidents, coordinating responses, and escalating issues to maintain the flow of TTS Services to client-facing teams. You will also play a key role in eliminating operational inefficiencies, leading initiatives to enhance service efficiency and stability, and acting as a bridge between Business and Technology teams for expedited incident resolutions and busin...

Posted 2 months ago

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