3 - 8 years
1 - 5 Lacs
Posted:19 hours ago|
Platform:
Work from Office
Full Time
We have an Immediate opening for Network Voice L2 Mumbai Position : Network Voice L2 Location : Mumbai Level : L2 Company : Leading Company in India Job Description below:- 9x6 support & on demand support and work with L3 team of JPL whenever there is Severity 1 incident Conduct in-depth troubleshooting of complex voice network issues, including those related to Cisco CUCM, Ameyo Contact Center, and future Vendors Analyze call logs, traffic patterns, and network configurations to identify root causes of problems Manage advanced configurations for Cisco CUCM, and other voice platforms. Implement and manage change controls for updates to the voice network, ensuring minimal disruption to services Perform capacity planning for the voice network, ensuring it can handle current and future demand. Participate in Vendor-led training and knowledge transfer sessions. Engage with Technical Assistance Centers (TAC) from Cisco, Ameyo, and other Vendors for resolving escalated issues. Manage communication with TAC for critical incidents, firmware issues, and advanced configuration problems. Provide training to L1 teams on advanced troubleshooting techniques, voice network management, and Vendor-specific tools. Maintain and update knowledge bases and SOPs related to voice services. If Interested please drop your updated CV on servicerecruitment1@dixitindia.com 9321342504
Dixit Infotech Services
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