Operations/Facility Manager

Designation: Operations Manager

Department: Operations

Key Roles & Responsibilities:

• Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to a high-class industry standard.

• Ensure all services are performed as per Standard Service Specifications.

• Manage the budget efficiently and yield cost savings where possible without compromising the quality of service.

• Maintain site accommodation and services, through contractors and direct labour, in the most cost-effective way.

• Ensures occupancy of sites complies with statutory legislation.

• Ensure quality of staff, appraising and developing them to ensure maximum contribution.

• Ensures that all client deliverables are submitted in a timely manner.

• Ensures that entire staff maintains a critical eye on all aspects of Property physical care

• Formulate strategic directions towards effective management of Property operation.

• Provides suitable business controls & administer policies/ processes / procedures.

• Advise management on budgeting (Operational / revenue).

• Monitor SLAs & KPI’s towards effective service delivery

• Ensure that company policies and procedures are consistently applied to required standards.

• Oversee budget, billing & ensure that timescales are met and review accounting information to ensure accuracy.

• Ensure Health & Safety regulations are adhered to, and that General and Fire risk assessment recommendations are implemented across the team.

• Facilitate learning and development for all the team members of the department.

• Streamlining processes and resources available for the project to achieve desired outputs within deadlines.

• Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service targets.

• Coordinating activities for the identification of training needs of employees for upgrading their technical skills.