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Vuram
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Operations

Operations

Vuram

0 - 4 years

2 - 6 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

Supervisor Interpersonal skills Insurance claims Analytical Focus Standard operating procedures Customer service Management Research Claims processing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Answer incoming calls and respond to customer queries

Research and resolve customer issues using the tools and applications provided

Identify and escalate issues to supervisors wherever necessary

Document all calls as per the standard operating procedures

Follow up on customer calls wherever necessary

Identify and escalate to management any deviations observed in the call trends

Maintain expected Quality Targets

Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met

Meet internal Production, Utilization and Productivity target

Qualifications

Graduate from a recognized university

Proficient in computer applications

Knowledge of customer service practices

Excellent listening, verbal and written communication skil

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Vuram

Information Technology and Services

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