Posted:6 days ago|
Platform:
Work from Office
Full Time
Basic knowledge of ITIL fundamentals & Service Delivery Framework.
Understanding of IT infrastructure components (Servers, Networks, Applications).
Proficiency in MS Office (Excel, PowerPoint, Word) for reporting & governance.
Knowledge of project management tools (Jira, ServiceNow, MS Project).
SLA/KPI analysis and trend reporting.
Root Cause Analysis (RCA) support & process improvement.
Ability to research best practices and create governance decks
Progressive Infotech
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