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Kotak Mahindra Bank
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Operations Team Member

Operations Team Member

Kotak Mahindra Bank

1 - 6 years

3 - 4 Lacs

thane

Posted:-1 days ago| Platform:

Apply

Skills Required

management executive dispute resolution legal compliance analytical customer handling support services management operations crm dispute management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dispute Handling Management

Job Summary:

The Dispute Management Executive is responsible for overseeing and resolving disputes in a timely and effective manner.

The role involves assessing complaints, coordinating with various departments, and facilitating communication between stakeholders to ensure satisfactory resolutions.

Key Responsibilities:

Dispute Resolution
:
- Investigate, analyze and resolve disputes related to Digital payments and Card payments and transactions.

Customer Communication:

Serve as the primary point of contact for handling disputes raised through bank s CRM (Customer Resolution Management) tool.

Take follow-up actions in accordance with the set TAT and company policies.

Collaboration:

Work closely with legal, compliance, and operational team to gather information and support dispute resolutions.

Policy Improvement:

Identify trends in disputes and provide feedback to improve processes, policies, and training.

Reporting:

Generate regular reports on dispute metrics, resolutions, and areas of improvement.

Qualification Experience:

Any Graduate/Post Graduate Degree with certified University.

Minimum 1 year experience in customer handling process

Strong analytical and problem-solving skills

Excellent communication and written skills

Ability to work independently and as part of a team

nan

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