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Jobs in jaipur
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Nexus Consulting Solutions
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Operations Team Lead

Operations Team Lead

Nexus Consulting Solutions

2 - 7 years

|

1 - 4 Lacs

Posted:16 hours ago| Platform:

Apply

Skills Required

outbound sales customer service domestic bpo outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Compensation:

Team Leader – Operations (Outbound)

Key Responsibilities:

Lead and manage a team of outbound agents to achieve process targets.
Monitor team performance, provide coaching, feedback, and performance improvement plans.
Ensure adherence to quality and compliance standards.
Drive productivity, efficiency, and customer satisfaction through effective team management.
Prepare reports on team performance and share insights with management.
Handle escalations and resolve queries within defined SLAs.
Motivate, engage, and retain team members through a positive work environment.

Requirements:

Minimum
2+ years of BPO experience
(Team Leading experience preferred).
Strong knowledge of outbound processes.
Excellent communication, problem-solving, and people management skills.
Ability to work in a fast-paced environment and meet deadlines.
Willingness to work in
5.5-day schedule
.
Location: Jaipur (Work from Office).

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Nexus Consulting Solutions

Staffing and Recruiting

Mayur Vihar Delhi

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