Operations Support

Job Description

US Expansions and Maintenance Team supports Client Level Maintenance and Expansion of Existing Corporate Client Hierarchies. The key responsibilities of this position include the following: Managing and processing Existing Commercial Client Expansions and Maintenance, based out of US. Liaise with ADMs and various internal teams to obtain missing information on client requests. Performing appropriate checks against incoming Corporate Client Requests ensuring that AXP meets its Regulatory, Risk, AML and due diligence requirements. Manage the end to end journey of a commercial setup, including Data Files Implementations and Maintenance, Organization Unit - Business Unit Setup, etc. Other Departmental and Administrative work, including workflow management for other teams. Maintain acceptable performance standards, including effectiveness, efficiency and quality Consulting account managers for insights and recommendations. Project Manage the implementation of Corporate Client Program and Global expense reports, in coordination with Account Development/Client Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client s technologies and project team. This requires the successful candidate to be able to provide Consultation to corporate clients on program build, data configuration and transmission procedures and protocols Driving innovation and change by identifying trends and flagging opportunities for better customer experience Consulting account managers for insights and recommendations Hours of Operations ability to work in flexible shifts In a 24*5 Hour environment Graduate with minimum 2 years of analytical experience in a Customer Servicing environment. Prior experience in (MS Office Power Point, Excel, Access). Data Interpretation, visualization and reporting Stakeholder / Client Management. Excellent communication skills both verbal and written. Proven ability to learn new skills in a corporate environment basic accountancy background is an added advantage. Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision A team player should possess the skills to work and support team members. The incumbent should have a performance rating of G3L3 or better in the last review Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities