Operations Support Manager

Customer Experience Excellence

Achieving high standards of customer service through effective management and operational strategies.

Process Development & Implementation

Focus on creating, optimizing, and enforcing new processes to improve store operations and efficiency.

Operational Expenditure Management

Responsible for managing and optimizing operational costs to improve profitability.

Store Environment, Health, & Safety

Ensure compliance with health and safety standards and maintain an optimal store environment for customers and staff.

Admin, Facility & Infrastructure Management

Oversee administrative tasks, facility upkeep, and infrastructure enhancements to support seamless store operations.

Outsourced, Admin & Facility Vendor Management

Manage vendor relationships and agreements to ensure quality and cost-effective administrative and facility services.

Shrinkage

Implement measures to reduce and control product shrinkage.

Theft & Loss Prevention

Develop and implement strategies for theft prevention and loss mitigation.

(LPC) Commercial Audit

Conduct frequent audits to ensure compliance and enhance the efficiency of store operations.

SOP Audit Score

Maintain and improve Standard Operating Procedures (SOP) to achieve high audit scores.

Training & Development

Deliver ongoing training and professional development opportunities to enhance team members' capabilities in store operations.