Operations Support Manager

As a part of the Operations Support team at Onco, you play a crucial role in contributing to the growth of the company's operations. Onco, a healthcare technology company dedicated to offering comprehensive care management to cancer patients, has built a vast online oncology ecosystem. With a network of over 1500 oncologists, 520+ hospitals, diagnostic labs, and a supportive community of cancer patients, Onco strives to provide accurate and unbiased advice to individuals seeking the right treatment plan. Your primary responsibility as an Operations Support Manager is to streamline internal operations by collaborating with various functions such as business development, medical operations, technology, customers, and sales. This pivotal role demands close coordination with all departments to ensure the quality of services delivered to customers. By engaging with patients and caregivers empathetically, you will guide them through their cancer journey, collect and update medical reports accurately, and seek feedback to enhance service quality continually. Furthermore, you will interact with medical operations teams, including top oncologists, to ensure a seamless delivery of services. Your role will involve improving internal processes, implementing enhancements, and fostering efficient communication among different functions. With a focus on maintaining operational excellence, you will work towards enhancing customer satisfaction and driving the company's growth in the healthcare industry. To excel in this role, we are seeking candidates with an undergraduate degree, preferably in a medical background, along with a minimum of 1 year of experience in customer service or support. Strong communication and writing skills, active problem-solving abilities, good interpersonal skills, and a passion for healthcare are essential qualities we are looking for in potential candidates. Prior experience in the healthcare industry will be considered a significant advantage. Joining Onco presents a unique opportunity to work on a revolutionary product in the rapidly evolving health tech sector. As a part of a dynamic team comprising Senior Oncologists and industry experts, you will have the chance to learn, grow, and make a tangible impact on the lives of millions of cancer patients worldwide. With a supportive work environment, leadership opportunities, and the backing of esteemed investors such as Accel Partners and Chiratae Ventures, Onco offers a platform for professionals to contribute meaningfully to the healthcare industry. If you are passionate about making a difference in healthcare, thrive in a collaborative environment, and are committed to improving patient outcomes, we invite you to join us on our mission to build a virtual cancer hospital for the world. Your dedication and skills can play a crucial role in shaping the future of cancer care through innovative technology and patient-centric solutions.,