Operations & Support Analyst

Only applicants that complete the assessment in the following link will be considered.

https://app.testgorilla.com/s/to335r76

About the Role:

We are seeking a detail-oriented and proactive Business Analyst to join our dynamic team. In this role, you will play a crucial part in providing key support to our sales and operations teams, with a primary focus on managing and responding to incoming emails and inquiries. This position requires a blend of strong analytical skills, effective communication, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:

• Promptly and professionally manage and respond to a high volume of emails, ensuring all communications are handled efficiently and effectively.
• Analyze email inquiries to identify key customer needs and sales opportunities, escalating important matters to relevant team members.
• Provide administrative and analytical support to the sales and operations teams, aiding in the optimization of our processes and customer engagement strategies.
• Assist in the development and maintenance of reports and dashboards, offering insights into customer interactions and operational efficiency.
• Collaborate with team members to improve internal communication and streamline response procedures.
• Maintain a comprehensive understanding of our products and services to accurately address customer inquiries and support sales activities.
• Participate in team meetings, providing updates and feedback on email interactions and customer trends.

Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Proven experience in a business analysis, customer service, or administrative role.
• Strong analytical and problem-solving skills, with an ability to interpret and communicate data effectively.
• Excellent written and verbal communication skills, with proficiency in managing professional email correspondence.
• Ability to multitask and prioritize work in a dynamic, fast-paced environment.
• Proficient in MS Office Suite (especially Excel), CRM software, and email management tools.
• A team player with a positive attitude and strong interpersonal skills.

Only applicants that complete the assessment in the following link will be considered.

https://app.testgorilla.com/s/to335r76