Job
Description
About The Role :
Job TitleOperations Senior Lead, VP
LocationBangalore/ Jaipur, India
Role Description
Vice President should have an experience of Leading business & should be managing Delivery, SLAs, P&L, Compliance, Employee Engagement, People initiatives and retention, Performance management and Stake holder management. Incumbent should have knowledge of Investment banking and should be familiar with complete business model including 4 business verticals for Deutsche Bank Investment Services i.e., Tax Services, Asset Services, Trade Processing and Operations Control.You should be able to maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
What well offer you
As part of our flexible scheme, here are just some of the benefits that youll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and above
Your key responsibilities
Responsible for managing SLAs as per agreed Service specifications for all processes under Deutsche Bank Investment Services operationsEstablishes and implements short- & long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and changes required for improvement.Set strategic goals for operational efficiency and increased productivityWork with project managers in the development of financial and budgetary plansAnalyze current operational processes and performance, recommending solutions for improvement when necessaryBuild and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goalsPlan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasksDevise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costsUphold organization policies and standards, ensuring legislative regulations are followedWork closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environmentMonthly / Quarterly reviews with Client & Client teams. Weekly / Monthly internal reviews, Service Board ReviewsEnd to end management of workforce including position creation and all approvals.Ensure all cost targets are met and CPP (Cost per Person is under check)Planning & strategizing BCMS roles and responsibilitiesSLA Management, Meeting Quality targets, Employee engagement and retention, managing controlled attrition, C-SAT management, Participation in offshoring meetings along with Delivery AssuranceHandling people related issues and conducting skip meetings/Focus Group meetings and Town Halls.Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within specified functional area of operation, as applicable to the specified functional area of focus. Escalations handlingImplement operational improvements, audits & handling escalationsAbility to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
Your skills and experience
Basic Qualifications
Bachelor's degree/post graduate degree in ManagementBachelor's degree in business administration, information technology, computer technology or related field preferred16+ years of overall experience with 8+ years of leadership experienceExperience working with business process services and International Banking client.Experience in Strategy/policy making, Hiring, Situation handling, Cost management and Account P&L managementComplete knowledge of multiple operational functions and principles, including finance, customer service, production, and employee managementProven ability to plan and manage operational process for maximum efficiency and productivityAbility to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demand
Other Qualifications
Excellent organizational, communication, and leadership skills, demonstrated by previous professional successSuperior Communication skills in both internal and external settingsStrong working knowledge of data analysis and performance metrics using business managementPresentation skillsAnalytical and business process development skillsHuman relations skills to select, develop, mentor, discipline, and reward employeesWillingness to travel
Work Environment
Office environment
