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NTT DATA Business Solutions
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Operations Processing Senior Associate

Operations Processing Senior Associate

NTT DATA Business Solutions

1 - 5 years

|

3 - 7 Lacs

Posted:1 day ago| Platform:

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Skills Required

Supervisor Ticketing Networking Analytical Incident management Customer support Account management Customer service Troubleshooting MS Office

Work Mode

Work from Office

Job Type

Full Time

Job Description

First point of contact: Answer phone calls, emails, and other communication channels to provide customer support
Troubleshooting: Perform basic troubleshooting for software, and network issues
Escalation: Recognize when issues are more complex and escalate them to the next level of support
Documentation: Log call activity and record events and updates on tickets
Customer service: Provide accurate information and maintain a high level of customer service
User account management: Create accounts, assign permissions, and reset passwords
Incident management: Update customers on the status of their incident or service request
Collaboration: Work with internal L2/L3 teams and clients teams to resolve customer issues.

Requirements (other than regular)

Should have good analytical and decision-making skills
Should have good knowledge of MS Office, Ticketing Process, how and when to escalate the ticket to supervisors and other groups
Should be willing to work in 24 x 7 environment with rotational shifts and roster offs

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