Operations Manager

Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions that cater to the complex digital transformation needs of clients. With a comprehensive range of capabilities in consulting, design, engineering, and operations, Wipro assists clients in achieving their ambitious goals and developing sustainable businesses for the future. With a global presence spanning over 65 countries and a workforce of more than 230,000 employees and business partners, Wipro remains committed to supporting customers, colleagues, and communities in navigating an ever-evolving world. As a Team Manager at Wipro, your responsibilities include overseeing a team of over 150 members, including Deputy Managers, Assistant Managers, Team Leads, MIS, Trainers, QAs, and Reviewers. You will be expected to bring industry best practices and innovative ideas to enhance trust and safety within the organization. Monitoring key performance metrics such as Productivity, Accuracy, Quality Score, and Staff Utilization will be vital in ensuring operational excellence. Additionally, you will need to lead quality improvement initiatives, resolve complex business challenges, and promote a culture of continuous improvement. Furthermore, as a Team Manager, you will play a crucial role in coaching and developing your team members, identifying system and process enhancements, and driving strategic quality initiatives. Your ability to manage performance, provide guidance, and foster career growth among your direct reports will be essential for success in this role. Collaborating with various stakeholders, participating in recruitment activities, and driving process improvements will be key aspects of your responsibilities. The ideal candidate for this role should possess 5-8 years of supervisory experience in a BPO environment, preferably with a background in back-office or content moderation. Having a global presence and a proven track record of delivering results across multiple sites will be advantageous. Strong leadership skills, project management expertise, and the ability to drive process efficiencies are essential for this position. Moreover, aligning with Wipro's company culture, demonstrating comfort with ambiguity, and fostering a collaborative and innovative environment will be critical for success. Join Wipro, where we are reinventing the future together. We are committed to empowering individuals to evolve, grow, and shape their careers in alignment with our vision for a modern, innovative Wipro. Embrace the opportunity to be part of a purpose-driven organization that encourages continuous reinvention and personal growth. At Wipro, we celebrate diversity and welcome applications from individuals with disabilities who share our passion for excellence and transformation.,