Operations Manager

About this role:

Wells Fargo is seeking a Operations Manager

In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Engage stakeholders and internal partners associated within the Operations area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
• Provide training, performance, evaluation and coaching of less experienced team
• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
• Provide responsibility for budget and financial performance
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• A bachelor's degree or MBA in Business, Finance, Operations with 4+ years of experiencein payments operations or related field is preferred. Deep understanding of payment processing systems, fraud detection and compliance regulations.
• 2+ years of strong leadership skills with the ability to manage and motivate a team. Experience in managing payment partnerships.

Job Expectations:

• Support the Commercial Cards Sales Organization within Global Payments & Liquidity to effectively drive processes and teams along with ensuring compliance, driving operational efficiencies and thorough risk management. In addition, effectively collaborating with cross-functional teams and stakeholders is a must to improve processes and the customer experience