Posted:11 hours ago|
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Full Time
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We are seeking an experienced and dynamic Operations Manager to oversee the daily functions of our international BPO services. In this role, you will be responsible for ensuring high-quality service delivery that meets client expectations and service level agreements (SLAs). You will lead cross-functional coordination to maintain efficient workflows and resource allocation, while also managing a team of operations staff to consistently achieve performance targets.
As the primary point of contact for client escalations, you will play a critical role in building and maintaining strong client relationships, ensuring timely resolution of issues, and delivering value-added services tailored to client needs.
This role demands a proactive leader with a proven background in BPO operations, strong communication skills, and the ability to drive results in a fast-paced, client-centric environment.
Key Responsibilities:
o Manage the daily operations of BPO services, ensuring the delivery of high quality outputs in line with client expectations and service level agreements.
o Lead, coach, and motivate a team of operations staff, ensuring that targets are met and performance is aligned with company standards.
o Serve as the point of contact for client escalations and ensure timely resolution of any operational issues.
o Communicate effectively with clients to understand their needs and ensure the company delivers value-added services.
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