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Home
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Taskus
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Operations Manager

Operations Manager

Taskus

10 - 15 years

11 - 20 Lacs

Mumbai Maharashtra India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Operations Management Google applications Ms Office Applications Operations Support

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview:

Lead and manage your department.
Ensure that the team is consistently meeting KPIs.
Solve business problems through innovation.
Focus on providing the best possible customer experience.

Key Responsibilities:

Ensure KPIs are being met consistently.
Develop creative plans to help employees reach their targets.
Identify each employee's strengths and weaknesses.
Assign tasks based on employee strengths to help them improve and showcase their talents.
Build trust and respect with employees through regular interactions.
Motivate and manage relationships within the team.
Devise effective ways to improve employee performance and target achievement.

Requirements:

Strong interpersonal skills.
Excellent verbal and written communication skills.
High empathy and cultural awareness, especially related to the supported region.
At least 3 years of relevant experience, specializing in customer experience operations and management.
Proven track record of meeting and delivering targets.
Ability to articulate effectively with teammates and clients.
Ability to multitask and work in a fast-paced environment.
Strong leadership and problem-solving abilities.
Proficient in analyzing situations and data.

Wellbeing and Employee Support:

Participate in counseling sessions and wellness programs.
Attend wellness coaching sessions to stay informed about wellness resources and job adjustments.
Engage in wellness groups to ensure overall well-being.

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