Operations Manager

Role Summary

This position requires deep domain knowledge in US mortgage processes, a data-driven mindset, and strong stakeholder management skills. The role spans loan origination, servicing, credit operations, valuations, and asset management, ensuring operational excellence, regulatory compliance, and alignment with strategic business objectives. Must be organized, experienced with reconciliations and workflows, and be able to multi-task and meet daily production requirements.

Job Requirements

Education

• Must have a bachelor's degree in business, finance or related field/s

Relevant Experience

• Minimum of 3-5 years of experience in operations, credit or funding/closing management, preferably within private money lending or mortgage industry
• 5 years or more of leadership experience (must have handled team size of 50+ team members)
• Deep understanding of private money lending, strong project management skills and proactive approach to managing a fast-paced environment
• Experience working on process improvement initiatives
• Strong interpersonal skills for coordinating with internal and external counterparts
• Strong analytical and problem-solving skills
• Good presentation skills for educating internal counterparts on process developments
• Good planning and organizational skills to balance and prioritize work

Technical Know-how/Tools used

• Advanced Knowledge and ability to create standard internal management reports & dashboards for the function
• Intermediate understanding of business concepts, tools, and processes that are needed for making sound business decisions
• Advanced understanding of internal controls and ability to assist and oversee in the development of the team/s.
• Advanced knowledge to enhance process efficiencies, analysis and reporting
• Expertise in MS Office
• Experience in loan management software is a plus.