Posted:2 weeks ago|
Platform:
On-site
Full Time
We are looking for a dynamic Manager Operations to lead end-to-end service delivery for our BPO processes. The role involves managing daily operations, driving performance on SLAs/KPIs, leading a team of TLs/agents, and ensuring high client satisfaction. The ideal candidate should have strong people management skills, analytical ability, and experience in handling multiple stakeholders.
Key Responsibilities -
Manage daily operations and ensure SLA/KPI delivery (AHT, Quality, CSAT, Productivity).
Lead, coach, and develop teams to achieve business goals.
Handle client interactions, governance calls, and performance reviews.
Drive process improvements, RCA/CAPA, and compliance adherence.
Coordinate with WFM, QA, and Training for smooth operations.
Prepare reports and provide insights for decision-making.
Requirements -
Graduate with 8 years experience (2 year as Manager OPS BPO).
Strong leadership, communication, and analytical skills.
Good knowledge of WFM, Quality, MIS, and process management.
NEXUS CONSULTING SOLUTIONS
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
3.0 - 8.4 Lacs P.A.
Experience: Not specified
2.4 - 3.0 Lacs P.A.
Experience: Not specified
3.36 - 4.8 Lacs P.A.
4.8 - 6.0 Lacs P.A.
Experience: Not specified
3.0 - 3.0 Lacs P.A.
2.4 - 3.6 Lacs P.A.
1.0 - 1.5 Lacs P.A.
noida
0.5 - 0.8 Lacs P.A.
kozhikode, kerala, india
Experience: Not specified
Salary: Not disclosed
gurgaon, haryana, india
Salary: Not disclosed
