Operations Manager

Key Responsibilities

1 Supervision of below mentioned activities and departments regularly.

• Statutory Licenses
  •Front Office (Enquiry, Registration, admission, billing, financial counseling , Recovery etc) • Telephone Console, IP Services Management (PRE/ Indoor Patients Feedback) • Food & Beverages/ Kitchen • Housekeeping • Linen and Laundry • Pest Control • Bio Medical Waste Management • Security • Maintenance • Travel and Accommodation 2. To direct, supervise and coordinate functions and activities of all Non- Clinical operations. 3. To assume all duties of the Unit Head during his absences. 4. To supervise and co-ordinate of hospital activities. 5. To ensure procurement, maintenance and renewal of all statutory documents. 6. To consult and advise departmental needs on issues relate to operations of the hospital. 7. To recommend changes in administrative policies so as to carry out objectives of the hospital more effectively. 8. To assist in preparation of budgets and allocations of funds based on studies of cost, review of departmental budget estimates, familiarity with operating procedures, and discussion with departmental heads. 9. To recommend improvement of hospital facilities, including construction or renovation of structure and purchase of new equipment based on personal inspection of premises, consideration of hospital policies, knowledge of community needs and resources. 10. To ensure safety and security of the entire Hospital premises. 11. To resolve problems with department heads concerning such items as staffing, utilization of hospital facilities, equipment and supplies. 12. To meet with staff members to interpret changes in operational procedures. 13. To verify bills from various vendors. 14. To be responsible to maintain the quality of system support for logistics management, enquiry by the patient or public, patients support and care according to the standards laid down by the Company. 15. To communicate information or decisions to the medical staff. 16. To Schedule duties of staff in such as way to have efficient working. 17. To enforce staff rules and discipline of the doctors in consultation with the Centre Head. 18. To sign all leave applications pass through him for sanction by the Centre Head. 19. To do performance reviews of staffs in consultation with the Centre Head. 20. To coordinate with Clinical Head & Nursing Head for formal system of allocation of the hospital beds and ensures smooth working of the system. 21. To assist in identifying the utilization pattern of the materials and adapt economizing measures. 22. To ensure adequate coverage of staffing and any emergency problems. 23. To monitor proper recovery of payments. 24. To ensure proper inter-departmental co-ordination of all departments in the Hospital. 25. To handle customer grievances. 26. Monitor Customer feedback & patient round. 27.Resposible for any task assigned by the management as per the requirement.