Operations Manager

Position:

Department:

Location:

Reports To:

Experience Required:

Overview

Operations Manager

Key Responsibilities

1. Daily Operations Management

• Oversee the full cycle of operational processes for DS Automate, including notice processing, Digi E-Books workflows, and client service delivery.
• Ensure all operational tasks are executed accurately and within SLA timelines.
• Monitor day-to-day productivity, workload distribution, and quality checks.

2. Client & Partner Coordination

• Act as the primary operational point of contact for NBFCs, Banks, and fintech partners.
• Coordinate with clients for daily updates, issue resolution, escalations, and reporting.
• Ensure smooth onboarding of new clients, including workflow setup and documentation.

3. Process Optimization & Quality Control

• Identify gaps in existing processes and implement improvements for speed, accuracy, and efficiency.
• Build and refine SOPs, operational checklists, and compliance frameworks.
• Conduct internal audits and quality reviews on a regular basis.

4. Team Leadership & People Management

• Manage and mentor the operations team, including notice processing staff, support executives, and coordinators.
• Create shift plans, workload schedules, and training programs.
• Build a high-performance culture aligned with business priorities.

5. Reporting & MIS

• Prepare daily/weekly operational dashboards for internal stakeholders and clients.
• Track SLA compliance, TAT, productivity metrics, cost metrics, and exception handling.
• Maintain records for audit readiness and compliance reporting.

6. Technology & Platform Coordination

• Work closely with tech/product teams to resolve system issues, API errors, and workflow bugs.
• Provide input for feature enhancements to improve operational automation.
• Ensure adoption of DS Automate tools and digital workflows by all internal teams.

7. Compliance & Documentation

• Ensure all processes adhere to RBI, NBFC, legal, and data security guidelines.
• Maintain documentation for notices, communication flows, partner approvals, and audit trails.
• Oversee vendor compliance and service provider performance.

Required Qualifications & Experience

• 512 years experience in Operations, preferably in NBFC/BFSI, Fintech, SaaS, or Digital Services.
• Strong understanding of workflow management, service delivery, and operations compliance.
• Experience managing cross-functional teams and multi-client operations.
• Excellent problem-solving, communication, and stakeholder-handling skills.
• Proficiency in dashboards, MIS tools, and operational trackers.

Preferred Attributes

• Experience in notice processing, digital collections, API workflows, or fintech operations.
• Ability to manage high-volume, time-sensitive processes.
• Strong analytical mindset and process improvement orientation.
• High ownership, accountability, and ability to thrive in a fast-paced environment.

Why Join Us

• Be part of a fast-scaling digital operations platform powering NBFCs & Banks.
• Lead core functions that directly impact client satisfaction and business growth.
• High learning exposure in tech-enabled operations, automation, and digital compliance.
• Opportunity to grow into senior leadership roles.