Operations Manager

Ibis Styles

5 - 10 years

7 - 12 Lacs

hosur bengaluru

Posted:1 day ago| Platform:

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Skills Required

hospitality operations management excel compliance hotel operations brand marketing budgeting management recruitment auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support the annual budgeting process and financial forecast for the operations departments
Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
Analyze monthly P&L and month-end reports, identify deviation from business plan goals
Gather and report financial information to the General Manager
Develop, recommend, implement and manage the operational department s annual and long term goals
Conduct daily briefing with management on current key activities
Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
Represent the Brand in projecting a credible image to the market, residents and colleagues alike
Be present to personally welcome key residents and patrons, and entertain key accounts representatives
Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines.
Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
Assist General Manager with interviews, selection and recruitment of operations departments management team
Identify and develop team members with potential
Conduct performance review and manages performance issues that arise within the operations departments management team

Qualifications

Bachelor s Degree from a reputable hospitality school preferred
Minimum 5 years of operational management experience with strong Rooms and / or F&B background or at least 2 years of experience in a similar capacity
High degree of professionalism with strong understanding of hotel operations and business acumen
Excellent reading, writing and oral proficiency in English language
Strong working knowledge of MS Excel, Word, & PowerPoint

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