Operations Manager - Hotel

Position Overview

Head of Housekeeping (HOD)

Key Responsibilities

1. Operational Leadership

• Oversee daily housekeeping operations across the entire property (1.5 lakh – 2.5 lakh sq. ft.).
• Manage cleaning schedules, room assignments, and operational workflows to ensure efficiency.
• Ensure compliance with hygiene, sanitation, and safety standards.

2. Team Management

• Lead and supervise a large team of

  90–100 housekeeping associates

  , including
• Assistant Managers
• Deputy Managers
• Supervisors
• Conduct regular training, performance evaluations, and motivational activities.
• Maintain proper staffing levels and manage roster planning.

3. Room & Property Management

• Ensure upkeep and cleanliness of

  150–200 rooms

  , public areas, corridors, and back-of-house spaces.
• Monitor housekeeping supplies and linen inventory; manage procurement and vendor coordination.
• Conduct regular inspections to maintain exceptional cleanliness standards.

4. Guest Experience Management

• Address and resolve guest concerns efficiently to ensure high satisfaction levels.
• Work closely with the front office and other departments to ensure smooth guest room turnover.

5. Budgeting & Reporting

• Manage housekeeping budgets, cost controls, and resource allocation.
• Develop maintenance and cleanliness audit reports for management review.

6. Process Improvement

• Implement best housekeeping practices and suggest improvements for enhanced operational efficiency.
• Introduce modern cleaning techniques, equipment, and sustainability initiatives.

Required Qualifications & Experience

• IHM Graduate

  (mandatory).
• Minimum

  8–12 years of experience

  in housekeeping operations, preferably in the hotel industry.