Operations Manager

To oversee, coordinate, and optimize the day-to-day operations related to patient care services across key functional areas such as OT, Eye OT, CSSD, Cath Lab, Dressing Room, Radiology, OPS, and Pathology. The role also entails supervision and performance monitoring of Patient Care Coordinators, ensuring seamless workflow, service efficiency, and a high standard of patient experience.

Key Responsibilities:

• Ensure efficient functioning and coordination of daily operations in:
• OT & Eye OT
• CSSD
• Cath Lab
• Dressing Rooms
• Radiology and Imaging
• OPD
• Pathology and Laboratory Units
• Act as the operational point of contact between clinical departments and administration to resolve process-related issues affecting patient care delivery.
• Monitor workflow efficiency and address any bottlenecks that affect turnaround time, patient movement, or resource utilization.
• Ensure patient experience standards are maintained through timely services, courteous communication, and clean, safe environments.
• Coordinate with nursing, biomedical, housekeeping, and facility teams to ensure readiness and availability of resources and equipment.
• Ensure compliance with infection control, NABH standards, and other applicable healthcare regulations across managed departments.
• Generate and present regular reports on department performance, patient flow, issue logs, and service improvement plans.
• Identify and implement process improvements to enhance efficiency and service quality.