Home
Jobs

Operations Manager

10 - 18 years

18 - 25 Lacs

Posted:-1 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Customer Service Management:

  • Develop and implement customer service policies and procedures.
  • Ensure prompt and effective resolution of customer complaints and issues.
  • Monitor customer service metrics to ensure high levels of customer satisfaction.
  • Train, mentor, and supervise customer service representatives.

Customer Accounting Management:

  • Manage customer accounts, including billing, payments, and collections.
  • Oversee the reconciliation of accounts and resolve discrepancies.
  • Ensure compliance with regulatory requirements related to customer accounting.
  • Develop and implement strategies to improve efficiency and accuracy in customer accounting processes.

Team Leadership:

  • Lead and motivate a team of customer service and accounting professionals.
  • Conduct regular performance evaluations and provide feedback and coaching.
  • Foster a positive and collaborative work environment.

Reporting and Analysis:

  • Prepare regular reports on customer service and accounting activities for management review.
  • Analyze data to identify trends and opportunities for improvement.
  • Make recommendations for operational enhancements based on analysis and feedback.

Cross-functional Collaboration:

  • Collaborate with other departments, such as sales, operations, and compliance, to ensure seamless customer service delivery.
  • Participate in cross-functional projects and initiatives as needed.

Preferred candidate profile

  • Bachelors degree in Business Administration, Finance, Accounting, or a related field.
  • Proven experience in customer service management and customer accounting within the financial services industry, preferably in an NBFC.
  • Strong leadership and managerial skills with the ability to effectively supervise a team.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Knowledge of regulatory requirements and best practices in customer service and accounting.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Electronica Finance
Electronica Finance

Financial Services

Pune Maharashtra

RecommendedJobs for You