Operations Manager

About Alerted
Alerted is Punjab’s first AI-enabled video monitoring company, built in partnership with a Canadian technology firm. We monitor properties across North America in real time and prevent crimes using smart cameras, instant alerts, and trained human operators.

You will be working with systems and standards aligned to clients based in the U.S. and Canada, requiring professionalism and clear communication.

What You’ll Do

• Lead and oversee daily operations of the day-shift monitoring center
• Supervise monitoring operators, ensure protocols are followed, and keep shift records
• Respond to intrusions using two-way audio with a calm, firm, and professional voice
• Maintain incident logs and operational procedures
• Coordinate with support staff in case of camera, power, or internet issues
• May occasionally assist with night operations if required during special circumstances

Who We’re Looking For

• Fluent English speaker with strong verbal communication skills
• Smart, quick decision-maker who performs well under pressure
• Leadership experience in call centers, IT support, security operations, or military/police roles
• Comfortable using technology and learning new systems
• Highly organized, dependable, and willing to take ownership
• Open to living on-site and working closely with the founders during early growth

Salary and Perks

• ₹35,000 – ₹50,000 per month (depending on experience)
• Unfurnished 2BHK accommodation provided in the same building as the monitoring center
• Potential to earn camera-based bonuses or equity shares as the company grows
• Performance incentives and career advancement opportunities
• Full training provided

Location
Rajpura, PunjabThis is an on-site position with housing provided for the right candidate.

How to Apply

• Apply on Indeed with your updated CV
• Record a short 2-minute video introducing yourself and explaining why we should hire you
• Send your CV and video on WhatsApp to +917087461192

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Schedule:

• Morning shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Rajpura, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Team management: 3 years (Required)

Language:

• English (Required)

Work Location: In person

Expected Start Date: 01/08/2025