Operations Manager

RESPONSIBILITIES:

● On-board high quality process associates(PA's) and Manpower vendors

● Ensure that the PA's are well trained, process-driven and customer-centric.

● Ensure delivery on SLA’s promised to the customer

● Restore operations to normalcy when things break

● Hire, coach and mentor a team of Supervisors, Process Associates & Associates.

● They control the P&L for their patch.

● They have to optimize the cost and increase overall efficiency.

● They are responsible for Implementing SOPs.

● They are responsible for growth of both the Revenue and the Net margin for their sites.

● Internally, they manage supervisors and collaborate with the Finance, Compliance, and Human Resources team.

REQUIREMENTS:

● 3 - 5 years of experience in an on-the-ground, fast-paced business preferably with Amazon e-commerce warehouse handling experience.

● Willingness to deal with a blue-collar workforce every day.

● Advanced MS Excel skills a must - formulas, VLOOKUP, pivots etc.

● Strong communication skills in English and the local language.

● Prior experience in an e-commerce warehouse operations role will be a big plus.

● Entrepreneurial – growth mindset, dynamic individual with positive outlook.

● Confident, highly motivated self-starter who is willing to get his/her hands dirty.

● Attention to detail with the ability to build relationships.

● Must demonstrate high levels of ownership, bias for action and problem solving.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Application Question(s):

• Is your current CTC less than 4LPA?
• What is your expected CTC?
• Have you managed Amazon as a client in your past experience?
• Have you recruited and hired Process Associates and Associates directly?

Education:

• Bachelor's (Required)

Experience:

• E-commerce warehouse: 4 years (Required)

Language:

• Kannada (Required)

Location:

• Bangalore, Karnataka (Required)

Work Location: In person

Expected Start Date: 15/07/2025